Shop Talk

are you a rep?

yes sir i am....

then you can sometimes understand why reps do this, after you get rediculous question time and time again, not to mention unreasonable requests galore...surely you can understand why I didnt try and convert him...

oh no i fully understand....

sorry if my message made you feel that i never feel this way.

We all work in the industry. We all know how these customers really are haha...

oh ok lol, I was like...surely he kids..haha...good times...you know the thing is..on a good day I might have grabbed a brochure and tried to sell him, but its just been one of those days....lol...every dumb customer in the book...


custy: can i pay my bill here

me: yeah do you have your bill with you

custy: no

me: did you know how much you wanted to pay?

custy: no

me: ok let me look it up for you what are the last four of your social?

custy: um im not sure i left my wallet at home...




seriously...who doesnt know their own social...or even the last four....

Being an indirect i get that all the time. Since i need the last 4 or the social to get into accounts with my provider.

Can't you just look it up by the phone number. No i already told you, i need the last four. This is for YOUR protection so some joe can't walk in from the street and mess with your account.

Today for me has been really slow. Mall is empty. Sold an Access, Text add on, And did a phone exchange. That's it.

Blah, Mondays.

blah mondays indeed I have done two bill pays....


honestly the only thing that will get me through today will be my graham crackers and the Top Jams station on aol radio...oh and phonescoop...

LOL graham crackers...

I have a big bag of dum dums. Even though i don't think one mall customer has taken one. Although the mall employees raid it all the time.

ps, myspace, and another small forum is what keeps me going through my 12 hour days.

11 hours here, and we arent allowed to get on myspace...this is one of the few sites that have been ok'd. I used to work at an at&t kiosk, and I miss seeing people and having mall employees to talk to...the store im in is in a strip mall....sigh 😕

wow that must suck....

I don't think i could handle working in a strip mall....I bet there are days where you go hours without seeing someone.

yeah...unfortunately their are...but just let me try and eat lunch or take a smoke break and im guaranteed a customer...without fail..lol

everytime they see my brb sign....

they flood over...I don't understand why people hate talking to reps. I mean we are here to help you, teach you about new devices, ect.

I still hate the typical.

Hey how are you guys doing(or something along those lines)

No i'm just looking...

lol i love that and then they stand there and look at your phones FOREVER and you are just sitting there...feeling akward...so you try the whole "are you with abc wireless now?" and then they MAYBE look up at you and then mutter under their breath....and then the akwardness continues...

but by far my favorite is when you are at a kiosk and you greet someone that is literally maybe three feet away and they just totally ignore you like you didnt say anything...I used to always keep saying hi until they looked at me


hi welcome to att, how can I help you today?
*silence*
hi
*silence*
hi
*silence*
hi
hi hi hi hi hi hi hi hi hi!

lol good times

yes i do that....

Hello blah blah...

silence....


huhhmmm excuse me. How are you doing today? 😛

One of these times when a customer ignores me when i say hi, i am gonna ignore them when they have a ? for me.

Ha i probably won't though, b/c this job does pay my bills.

ahh but its still fun to dream about being mean to customers...even if we never really are.... 😉

lol i have been at other jobs when i was younger 🤣

and people are dumb to pick fights or mess with servers. Hasn't everyone scene the movie waiting?!?! haha... j/p or am i 😎

i bet you werent half as mean to your customers as i was to some of the servers 😁

No, I have no idea. At the least you could have asked how old his altell was.

please tell me you are kidding...that is just an ignorant customer in the making. Who wants to actually have to be responsible for that kind of headache?

Sonniku said:
please tell me you are kidding...that is just an ignorant customer in the making. Who wants to actually have to be responsible for that kind of headache?

What headache is involved in switching him over to your company and making a sale?

If they're a pain in the ass before they're a customer, they're gonna be even more of one after they're converted....simple as that. That's the headache i was talking about.

amen, and judging by how he looked I would just as easily not make the $5 commission and call it a day...