Shop Talk
So, is there a recall on the Blackjack?
Just spoke to a custie who has a BJ (the first one) and he was claiming there is a recall on that device. Anyone know about this?
Oh, and the custie was brilliant. I offered this guy almost everything. Exception upgrade, our warranty service was willing to exchange even tho it is out of warranty. I offered courtesy credits, he asks for a warranty extention on the refurb. 90 days isn't enough time?!
He then tells me he doesn't like to be on the phone much (MUTE KEY, Then why the hell are you on my phone?!), and then I offer to waive all ETFs and cancel! Not good enough. He can get the phone cheaper somewhere else? Go for it, thanks for calling, release.
Stupid.
Oh, and the custie was brilliant. I offered this guy almost everything. Exception upgrade, our warranty service was willing to exchange even tho it is out of warranty. I offered courtesy credits, he asks for a warranty extention on the refurb. 90 days isn't enough time?!
He then tells me he doesn't like to be on the phone much (MUTE KEY, Then why the hell are you on my phone?!), and then I offer to waive all ETFs and cancel! Not good enough. He can get the phone cheaper somewhere else? Go for it, thanks for calling, release.
Stupid.
...
and yes ladys and germs this is all true for i am right next to him and heard it all this guy was a total @$$ and wanted a phone he was offred the F'N world and refused to take any offer go figure
he was soooooo stuuuuuuuuped
he was soooooo stuuuuuuuuped
...
Yeah, it's true.
Joker is right next to me, taking escalations calls.
Lock up your children, and their cellphones.
Please.
Joker is right next to me, taking escalations calls.
Lock up your children, and their cellphones.
Please.
...
Since he's right next to you, can you PLEASE start smacking him until he learns how to type properly? I keep getting headaches trying to figure out what he's trying to tell us.
...
it is not hard to understand what i type and or say it is all too easy to read. my problem is the punctuations that i never seem to use.
...
yep, there is a recall on blackjacks manufactured between Nov. 06 - Feb 07. It has something to do with poor signal caused by a defective part used to make the internal antenna.
...
This is too cool, fakename is the rep who got this first it seems, and he just would not give up! I can't change the length of the warranty!!!
...
Dr. Ragnarok is who you transfered to. Joker just sits nearby and talks smack.
...
You transferred to a rep here in my call center, not Joker or myself. However, that female rep did escalate the custie to me.
He was, clearly, retarded.
He was, clearly, retarded.
...
Well...
I offered everything short of a free phone without a contract. WSC exchange, exception upgrade, Nokia 2610 for 39.99 no contract... I even offered to waive his ETFs and cancel his account on the spot.
We ended up arguing over how I couldn't change the length of the 90 warranty on the refurb device. Then he said the Nokia was a joke offer because he could get it as a GoPhone for $19.99. I "advised" him to go ahead and do that, thanked him for calling and disconnected.
So... nothing ended up happening... I keep looking in to see if he called back, but he hasn't yet.
I offered everything short of a free phone without a contract. WSC exchange, exception upgrade, Nokia 2610 for 39.99 no contract... I even offered to waive his ETFs and cancel his account on the spot.
We ended up arguing over how I couldn't change the length of the 90 warranty on the refurb device. Then he said the Nokia was a joke offer because he could get it as a GoPhone for $19.99. I "advised" him to go ahead and do that, thanked him for calling and disconnected.
So... nothing ended up happening... I keep looking in to see if he called back, but he hasn't yet.
...
