Shop Talk
I think I've finally had it...
I hope this call wasn't recorded, but at the same time I hope it was.
This guy REFUSED to let me verify his account. He would only give me his name, and was appalled that I would not allow him to upgrade a phone without verifying his account first. I've never heard someone get so mad about it.
Me : I'm sorry sir, I won't be able to upgrade your equipment without proper verification of the account. It's for your own security.
Dumbass : THIS IS RIDICULOUS!! WHY SHOULD I HAVE TO DO THIS? IT SHOULD BE ENOUGH FOR YOU TO JUST BELIEVE I AM WHO I SAY I AM!!
Repeat that conversation for about 5 minutes. Then I kinda lost my patience. Then we go to :
Dumbass : I want your name! I'm writing a letter to complain about your sh!tty ...
(continues)
This guy REFUSED to let me verify his account. He would only give me his name, and was appalled that I would not allow him to upgrade a phone without verifying his account first. I've never heard someone get so mad about it.
Me : I'm sorry sir, I won't be able to upgrade your equipment without proper verification of the account. It's for your own security.
Dumbass : THIS IS RIDICULOUS!! WHY SHOULD I HAVE TO DO THIS? IT SHOULD BE ENOUGH FOR YOU TO JUST BELIEVE I AM WHO I SAY I AM!!
Repeat that conversation for about 5 minutes. Then I kinda lost my patience. Then we go to :
Dumbass : I want your name! I'm writing a letter to complain about your sh!tty ...
(continues)
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You know damn well that the last 4 of his social are not 5555! ! ! This customer is a wierdo!
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Thats hilarious.. i feel your pain i tend to get sup calls like that at least 2x a day. Ignorance is customers bliss.
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Can i just say pretty much every post i read of yours sir (ofamightdivine) You make me feel like i am not alone on the cust forefront. Its always nice to see a DB get his due. Thanks and applause.
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If I were that brave when I worked at Starbucks, I might still be there...NOT! But still I admire you and I will sleep well tonight knowing that finally, one of us stood up to a dumb a$$ mother trucker.
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Another great customer service rep experience. You are in the wrong field of business, friend.
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