Shop Talk

our industry is all about $$$$$
they dont care how much money people do or dont have, they just expect them to use it for phones and service.

my moronic company wants me to constantly push data cards and blackberries on every customer. we're gettin yelled at because we arent selling enought of those two. oh and unlimited, premium and select plans. dont bother with the fact that we're hardly selling any phones right now, lets chase the few customers we have away by tryin to make them spend every last penny 🙄

I know how hard it can be sometimes dealing with pressure from the higher ups about upselling. This is how I deal with it, I make it a point to VERY CASUALLY ask them about these other services, if there responses is anything short of "WHY HELL YEAH I AM SO F-ING INTERESTED IN THAT EXTRA STUFF THAT I MIGHT HAVE A BRAIN ANNURISM IF YOU DONT TELL ME ABOUT THEM." Then I drop the subject and continue on the normal course of the sales process. That way I can at least legititamely argue that I have approached every customer about it. We can't make customer's decisions for them.

You would be let go....or fired..

There is no games here with our company...

It's sad, you either hit your insane goal or get no money...

No way around it

yeah. here if the employee does not make their goal they are let go..if the manager wants to keep them then they get paid but the manager does not gt paid on what that employee made...so sorry but i need to feed my family and You gotta go! Our goals have went up EVERY MONTH so far even though we have been historically below year over year projections...imagine that.

i guess they feel if they threaten us with our jobs...then we will start activating everbody that comes in the door.

What sir you cannot pay for a phone...why here is they free phone..oh yu have service...well i am sure there are poeple that you don't want to have your # anymore...we can get you another number then you can use the other as a back up phone line.... hahah...
(continues)

So then when the customer says no, you just put it on their anwyays?

Why not other dumb ass ppl that work at my store do then when they have a high bill I have to fing fix it and they are mad at me as if i did it. oh and Kaity too, she had the exact thing happen just 2 days ago. Then the effer had the nerve to ask for her number. i laughed then felt bad for her

I mean don't get me wrong, I understand the importance of maximizing ARPU. But Managers need to be realistic. I don't care how gifted of a salesman you are, your not going to justify a BB Pearl with BBA Connect to a retired sixty five year old couple who want only a single phone for trave/emergency.

There are definetley ways to maximize a sale like that, but two line 1400 min premium with a air card isn't the right solution.

Believe me i understand...however..most managers are just relaying on what was sent to them...I know we do not have any control over the actual "goals" for the store each month...lol..

And no you are not supposed to slam a customer because they will either just bring it back since it is too much for them or just call c/s and change it to what they wanted..Either way you will be decomped..Better to give the cust what they want.

Absolutley, when I said managers I meant more along the lines of our "Corporate Managers" walking around in there fancy buildings and their fancy suits. (Jealous? YES)

Sometimes I think they are WAY TOO over zealous about our number possibilities. And I think the framework is skewed. At my company, our goals are based the previous years final numbers. Sometimes very large factors (# of employees in store, etc.) will play into it. But no one is willing to say the word "recession" yet, so they expect us to truck along like everything is just peachy.

exactly. they just sit back and keep telling us that we "are in a prime location" and that "its easy to sell that" and blah blah blah. Prime Location? Really? Last time I checked, the little hallway in the mall away from everything is not "prime location". Also, when there is a COR store IN THE FOOD COURT WHERE EVERYONE ENTERS AND LEAVES THE MALL, our location gets ever worse. So if its soooooo easy, why dont you come here for a week and show me how its done? Can't do that? Didn't think so. So shut up and be happy with what I am able to sell.

Kudos

At least someone out there feels my pain.

Our goal for new activations this month =52
WTF???

We are at = 8 Right now..

Tell me about Pressure?

Unreal, and we are one of the highest ARPU Rated stores...

Believe me, in my area, features are not hard to sell, people love to throw money away.

is that 52 for the store or each?

we have to get 50 each, 2 of us at the store, was 3. but the real kicker is that stores goal is only 84 😳

our company (in an attempt to sell more aircards) has set up signs around the regesters that inform customers "If we did not ask you about broadband access by the time we finish your transaction, then you will recieve a free bluetooth headset" (and the neg GP goes against the rep. So buying an accessory,paying a bill, doing a feature change... Anything that prints a reciept and i have to remeber to say "can i tell you about our broadband access offer?" and if i dont then i get effed.

WTH!!! That sucks...

I work for VZW too, i feel ya

How is that lying? What he suggested is basically just playing the numbers game. The way I see it, a customer can either put the mail in rebate towards their deact fees or the phone itself. Either way, the bottom line is still the same.

Seriously..

Telling the customer you can get then out of their contract, by using their rebate to help pay for the de-act fee..

So, then you sign them up on another contract to get the new activation..

The only customer who would do that, and not actually see what your saying is a ignorant, moronic, dumbed down fool.


But, hey your getting your new acc's, that's all that counts, nothing else in the world, way to go!

(That's what all of our bosses say)

Exactly.

Creativity in wording is crucial.