Shop Talk
Does No Custy Realize The Key To Ultimate Power?
like....cx will sit there and complain to me for like...27 hours straight (lotta ot) about how crappy everything is, and they want something done like they want their whole simply everything plan for free and all this crap, and its like "I can't do that...but I can get you to the cancellation dept--" " NO! I DONT WANT TO CANCELz! IM JUST ANGRY!" and you try to talk to them but like....they just don't understand....retentions could give you the fountain of youth if you argued long enough. Anyone ever get this problem?
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every day all day. 🤣 I want my whole month free...blah blah blah. You did this... blah blah blah... I never used the internet! ... "but sir, it shows here that your past bills you had the pda package and used the internet and called in to take it off." Cust: "oh, i stop using it!" pshhh
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All the time, but we should be getting customers the idea and reinforcing that you should threaten cancel just to get what you want. That's like a 2 year old throwing a tantrum and part of the problem to begin with when it comes to spoiled customers.
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this is true my Dr. Phil friend...however at the same time, I get tired of whining and my AHT going up because some D-bag is talking to the wrong man for the job
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That I understand. We all hate the whiney douches, but in reality if charges are valid and everything is correct, then you are the right man for the job. It's just a crappy job to have to do at times. 😉
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My favorite is "sprint has the simply everything! What can you give me?!" Me: "a 25 dollar C crd for you." i say that in the most horrible way ever 🙂 Then they want to cancel and i inform them off all the nice etf's ;)
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