Shop Talk
An AT&T vs. T-Mobile question...
AT&T operates a larger network, and from what I can see, probably has better total coverage. (Seriosuly though, I don't know who has to most "coverage", because there could be about 6,000 arguements made in 6,000 directions.)
It's plans are more expensive that T-Mobile's, but they are aligned with Verizon's, so it's not like they're unheard of.
I recently learned that T-Mobile has something called a Flex-Program, which is essentially pre-paid with a contract.
Then it all kinda clicked in my head.
Are a majority of T-Mobile customers bumping up the ratings, simply because they're happy...
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The other reps here have some issues with customers, but we try to resolve it the best we can.
Your theory about abuse makes a lot of sense though.
Plus dealing with customer care the reps tend to try and help the customer as much as possible, with in their abilities. As long as the customer is not a raging A-hole.
Combine the fact that we have an overall company goal to be the best with the fact that employees ARE treated better than most any company out there AND the fact that we usually charge a little less ...
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I remember seeing a video from T-Mobile when I think it was their second JD Powers award in a row for best Customer Service. They were actually excited about it. And not that fake "I'm excited about it because I have to be" type of excited.
I personally think the other carriers who claim to be the best or want to be the best, usually only say it because it's a good marketing slogan.
kickmeoffphonescoop said:
I keep noticing that in Consumer Reports and JD Power that T-Mobile keeps ranking higher in consumer satifaction. I can't really figure out why.
Tmobile has the best customer service, that is why.
AT&T operates a larger network, and from what I can see, probably has better total coverage. (Seriosuly though, I don't know who has to most "coverage", because there could be about 6,000 arguements made in 6,000 directions.)
They are both GSM carriers. It is the exact same network. They roam off each other's towers when one of them is not available.
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It's plans are more expensive that T-Mobile's, but they are aligned with Verizon's, so it
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1)T-mobile and AT&T have roaming contracts together, so issues of coverage are almost negligible, AT&T may have a slight edge, but we're probabl talking less than 1% of the total GSM coverage area in the US
2)T-mobile is cheaper, as you mentioned (exception would be if an AT&T customer bundled their phone with other services like home phone or internet, then the price difference probably isn't much if any)
3)The phone advantage that AT&T has is negligible because of sim cards, you can take any AT&T phone to T-Mobile or vice versa, as long as you dont mind losing some functionality.
4)T-Mobile has higher rated customer service, and its not just T-Mobile customers "bumping it up", it's industry prov...
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