Shop Talk
Mid-cycle plan changes, and minutes
So this is one of my least favorite kind of calls:
cust: how many minutes i use?
me: sorry, but due to a recent plan change, I'm unable to view your usage.
cust: but you chargin' me for it.
me: i can see that there are some overage charges for the minutes adding up on the account.
cust: so how you can't tell me how many i used but you can charge me.
me: erm..uh...erm...
I work for sprint, and I've talked to some friends who work for Att, and they have the same thing. Is this something that happens at other companies? What is it that makes it so darn hard for a computer to add up the minutes, pro-rate the plan, and display the results to me? I've had 3 of these calls in 2 hours and i just needed to vent.
cust: how many minutes i use?
me: sorry, but due to a recent plan change, I'm unable to view your usage.
cust: but you chargin' me for it.
me: i can see that there are some overage charges for the minutes adding up on the account.
cust: so how you can't tell me how many i used but you can charge me.
me: erm..uh...erm...
I work for sprint, and I've talked to some friends who work for Att, and they have the same thing. Is this something that happens at other companies? What is it that makes it so darn hard for a computer to add up the minutes, pro-rate the plan, and display the results to me? I've had 3 of these calls in 2 hours and i just needed to vent.
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Your guy's systems for those companies must suck badly. With Big Red, it may not display the prorations until the bill prints, but we can at least see the minutes of use for the whole month even with a plan change.
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Yes apparently it is a simple fix... Quit your job and go work for Big Red. It's definitely not hard at all, dude.
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