Shop Talk

Why can't customers get it through their heads that you get 1 30-day exchange, not 5. I had three different customers come into my store today wnating to do 30 day exchanges. Two of the customers had already down one 30 day exchange, and the third customer had done 4. This is not hard people.....Buy a phone, know what you are buying; we'll give you one chance to change your mind; after that, you are stuck with that phone for two years.

Also, I can't wait for the day when cancelling a customer's account can be done with the click of a button inside the retail environment. "Well if you won't help me, then just cancel my lines." "Ok, your lines are now cancelled and your final bill will be $800+ because of the ETF's. Have a nice day."