Shop Talk
Something for Nothing
Yeah, it's time for another one of these threads.
An old guy came up and wanted to upgrade his AT&T phone and change rate plans, so I told him about how he could migrate. Things were going well, we settled on a phone and everything, and then he asked me about a car charger.
I told him how much it is, and he said he wanted me to throw it in for free. I told him that I couldn't and explained to him that the company needs to be profitable in order to maintain and build our network, etc. I didn't think to tell him about he was getting a $180 phone for free, but probably should have said something about that too.
He told me that he'd be paying $720 over the two years (on a $29.99 plan). So I had to expain gross versus net. 🙄
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(continues)
An old guy came up and wanted to upgrade his AT&T phone and change rate plans, so I told him about how he could migrate. Things were going well, we settled on a phone and everything, and then he asked me about a car charger.
I told him how much it is, and he said he wanted me to throw it in for free. I told him that I couldn't and explained to him that the company needs to be profitable in order to maintain and build our network, etc. I didn't think to tell him about he was getting a $180 phone for free, but probably should have said something about that too.
He told me that he'd be paying $720 over the two years (on a $29.99 plan). So I had to expain gross versus net. 🙄
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(continues)
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it's like 'selective hearing'. customers can use 'selective idioticy' to demand things like that in the face of logic. 😛
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