Shop Talk
Coworkers...
So... a customer comes into the store with a huge bill. She points at my coworker and advises "thats who set up my account for me."
She explains that there is something wrong with the bill and she is paying too much.
I take a look at it with her.
My coworker has added two 39.99 nation plans instead of secondary lines to the already primary line of the 700 min shared plan.
Not having access to billing, I call it in to see if we can get it fixed. She did this back in January.
They begin advising me that it is my store that set up this account like this and that it was done on purpose. The rep begins asking many questions about why it was set up like that so I tell her that the girl who set it up is right here and that I w...
(continues)
She explains that there is something wrong with the bill and she is paying too much.
I take a look at it with her.
My coworker has added two 39.99 nation plans instead of secondary lines to the already primary line of the 700 min shared plan.
Not having access to billing, I call it in to see if we can get it fixed. She did this back in January.
They begin advising me that it is my store that set up this account like this and that it was done on purpose. The rep begins asking many questions about why it was set up like that so I tell her that the girl who set it up is right here and that I w...
(continues)
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You didn't pawn off a customer's problem on her, you had her fix her own problem. Would it have been fair for you to sit on hold fixing her problem while she made more sales? Hell no. She screwed up and she needs to fix it.
As far as the tension goes, call her out on her hissy fit. Tell her to grow up and take some responibility, she should only be mad at herself and not you. She won't like it nor listen, but you'll still be right.
As far as the tension goes, call her out on her hissy fit. Tell her to grow up and take some responibility, she should only be mad at herself and not you. She won't like it nor listen, but you'll still be right.
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Thanks guys. I thought I had done the right thing, but how could someone get so angry over something like that? I have never put my problems off on anyone that I work with and I have been doing this for a very long time. I just needed to make sure I didn't screw up.
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She probably knew she screwed up and was embarrassed about it. The only way some people know how to deal with these things is to get overly defensive and take it out on someone else.
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You're right. If the individual is not humble, the reaction would be just like what you said.
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