Shop Talk
Bill Payments
C- I need to pay my bill my service is suspended
M- OK whats your cell phone number
C- 555-555-5555
M- Well to get your service restored you need to pay $180.00
C- Ok well just put $25.00 on there right now and I will pay the rest later.
M- Well the past due is $180.00 but if you only want to pay $25.00 thats up to you, but if you want your phone turned back on you will have to pay the full past due amount.
Customer wasn't paying attention to me and hands me $25.00 cash. I process the sale and hand him the receipt.
M- Theres your receipt have a nice day sir.
C- Thank you, when will my phone be turned back on?
M- ...
C- Its going to get turned back on right?
M- Sir I told you that you had to pay the full past...
(continues)
M- OK whats your cell phone number
C- 555-555-5555
M- Well to get your service restored you need to pay $180.00
C- Ok well just put $25.00 on there right now and I will pay the rest later.
M- Well the past due is $180.00 but if you only want to pay $25.00 thats up to you, but if you want your phone turned back on you will have to pay the full past due amount.
Customer wasn't paying attention to me and hands me $25.00 cash. I process the sale and hand him the receipt.
M- Theres your receipt have a nice day sir.
C- Thank you, when will my phone be turned back on?
M- ...
C- Its going to get turned back on right?
M- Sir I told you that you had to pay the full past...
(continues)
...
I absolutely HATE it when they ignore you when you're saying something fairly important and then get mad because things did'nt turn out the way that they expected.
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I only lasted a year in this business, but my favorite (or least) thing was:
C: Why is my bill so high?
M: Because you chose the cheapest plan and spoke hundreds of minutes more.
C: No I didn't.
M: Yes you did. Did you look at your bill?
C: No, that's what you're here for.
M: (in my mind) FU you cheap bastard.
C: Why is my bill so high?
M: Because you chose the cheapest plan and spoke hundreds of minutes more.
C: No I didn't.
M: Yes you did. Did you look at your bill?
C: No, that's what you're here for.
M: (in my mind) FU you cheap bastard.
...
