Shop Talk
Warranty just won't cover that...
C: It was defective so I should have a new phone
M: The warranty covers problems with the phone, but if you lost the phone then I'm afraid warranty goes out the window
C: But I have a one year manufacturer warranty
M: Yes, if there's a problem with the phone
C: Well the plastic thingy on my case broke, that's a problem
M: Yes, but not with the phone...
C: So I have to buy a new phone?
M: We...
(continues)