Shop Talk
ummm...ouch
me: how can i help you today?
cust: i need a new phone.
me: okay, well i'll be happy to see what i can do to assist you. what seems to be the problem with your current device?
cust: when i put the phone to my head, i get a sharp pain in my brain.
me: 😳 hmmm...like a headache?
cust: sort of. but it's really bad. it doesn't happen when i use different phones. i took it to the store and they told me to call warranty to get a replacement.
me: sir, while i do understand that could be painful, it's not something we are going to be able to replace for you under warranty.
cust: really? what could be causing it? is it the radiation that comes out of the phone? i heard those radio waves...
(continues)
The first time a customer told me he heard "a mosquito" or something like that in his phone I thought he was crazy. Then my coworkers and I listened to it and confirmed it had a very high pitched buzz. Since then, I've only had a handful of them out of the thousands I've seen.
If you're a call center rep then it's hard to confirm that over the phone. If I were you, I'd send them to a store/repair place to have it checked if your carrier offers that in store.
I bet this will radiate a little.