Shop Talk
Bill conspiracy
C: I just got my first bill and it is sooo high.
M: Well, there are activation fees, and prorated charges. Let me take a look and I'll see if I can explain it to you.
C: (*Reluctantly hands me bill*) You're not going to memorize my personal information, are you? I don't want to go through that again...
M: 🤨
I explain the extra hundred bucks or so on the bill. They say they understand. There are 65 cents in text charges.
C: We don't text.
M: So you would like to dispute this 65 cents?
C: They charged me a whole lot more than 65 cents for those.
M: No sir, it states right here that you were charged 65 cents for usage.
C: Then why is my bill $250?! This is rediculous.
M: You said you understood the activation ...
(continues)
M: Well, there are activation fees, and prorated charges. Let me take a look and I'll see if I can explain it to you.
C: (*Reluctantly hands me bill*) You're not going to memorize my personal information, are you? I don't want to go through that again...
M: 🤨
I explain the extra hundred bucks or so on the bill. They say they understand. There are 65 cents in text charges.
C: We don't text.
M: So you would like to dispute this 65 cents?
C: They charged me a whole lot more than 65 cents for those.
M: No sir, it states right here that you were charged 65 cents for usage.
C: Then why is my bill $250?! This is rediculous.
M: You said you understood the activation ...
(continues)
...
These are the type of people that pushed me to quit my customer care job a couple months back. What a loser
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