Shop Talk
"I lowered my plan last month to save money..."
"so why is my bill even higher now?"
Becasue d-bag now you have 700 minutes to share with your five line family share plan and you normally use 3500 minutes.
This took me 45 minutes to "splain" (explain to you and me). WTF is with people today?
Becasue d-bag now you have 700 minutes to share with your five line family share plan and you normally use 3500 minutes.
This took me 45 minutes to "splain" (explain to you and me). WTF is with people today?
...
i dunno... im having some seriously retarded custys floating through this morning too... and i havent had my coffee yet...
first custy is an old lady upgrading her old ass phone to a newer one because telesales told her shed get a free one... of course now im the one explaining how/when to charge her phone... how to put people in her contacts list... and oh yeah... HOW TO MAKE A BLOODY PHONECALL
custy two is upset that her phone gets "the worst reception" and she has a sanyo... so i know its not a model defect because sanyo doesnt make a bad phone... so i test the phone to see what shes talking about and i dont notice anything out of the ordinary... but she claims that its not "Crystal clear" well no $hit lady... that handheld device y...
(continues)
first custy is an old lady upgrading her old ass phone to a newer one because telesales told her shed get a free one... of course now im the one explaining how/when to charge her phone... how to put people in her contacts list... and oh yeah... HOW TO MAKE A BLOODY PHONECALL
custy two is upset that her phone gets "the worst reception" and she has a sanyo... so i know its not a model defect because sanyo doesnt make a bad phone... so i test the phone to see what shes talking about and i dont notice anything out of the ordinary... but she claims that its not "Crystal clear" well no $hit lady... that handheld device y...
(continues)
...
The real fun begins when they try to get clever.
c- "Well, I'll just start a new line of service and cancel my old one, then I get the cheaper price of the phone."
m- "That's fine with me, sir/madam, but don't forget the lovely $200 cancellation fee you'll be hit with."
c- "Well, I'll just start a new line of service and cancel my old one, then I get the cheaper price of the phone."
m- "That's fine with me, sir/madam, but don't forget the lovely $200 cancellation fee you'll be hit with."
...
But you could switch to a share plan, not raise your bill by much at all, and then add the new line, thereby getting a discount off of the new phone.
Which phone would you like?
What.. do you not use this for new lines?!
Which phone would you like?
What.. do you not use this for new lines?!
...
...y'know what? I've never even thought of that, but now I'm gonna use the hell out of it.
I'm a newbie to the phone sales business, so I'm still learning the tricks. Thanks for the advice. ;)
I'm a newbie to the phone sales business, so I'm still learning the tricks. Thanks for the advice. ;)
...
no problem
MAKE SURE YOU EXPLAIN IT PROPERLY THOUGH!
It really helps too if the customer is going over their plan minutes.. makes it easier to accept the increased MRC
MAKE SURE YOU EXPLAIN IT PROPERLY THOUGH!
It really helps too if the customer is going over their plan minutes.. makes it easier to accept the increased MRC
...
WhoDey said:
no problem
MAKE SURE YOU EXPLAIN IT PROPERLY THOUGH!
It really helps too if the customer is going over their plan minutes.. makes it easier to accept the increased MRC
No worries about explaining it properly; I have a tendency to overexplain. Takes time, but the customers tend to appreciate it.
Y'know, that'd also result in a higher account spending limit in the event that they have one...hrm.
Good thought. Thanks again. 🙂
...
And this doesn't seem The-Mobile-Pollutionesque to you? 🤨
It almost never pays the customer in the long run to do this for discounts on new equipment.
It almost never pays the customer in the long run to do this for discounts on new equipment.
...
