Shop Talk
How do you answer the phone?
I am at an authorized retailer and this is how we now have to answer the phone:
"Hello, thank you for calling ******* **********, an at&t authorized retailer, my name is cellfoneslinger, how can I help you?"
Its a horribly long greeting and a waste of time in my opnion. We have had several people just hang up before the at&t part of the greet already.
My friend works for the same company on the Sprint side and doesn't have to say anything about being an authorized retailer, in fact his kiosk doesn't even say they are a retailer. I have about 8 signs on my tiny kiosk stating that I am an authorized retailer. Yet when someone calls at&t CS and asked what the closest store is, when they need to do something only a COR store can do, C...
(continues)
"Hello, thank you for calling ******* **********, an at&t authorized retailer, my name is cellfoneslinger, how can I help you?"
Its a horribly long greeting and a waste of time in my opnion. We have had several people just hang up before the at&t part of the greet already.
My friend works for the same company on the Sprint side and doesn't have to say anything about being an authorized retailer, in fact his kiosk doesn't even say they are a retailer. I have about 8 signs on my tiny kiosk stating that I am an authorized retailer. Yet when someone calls at&t CS and asked what the closest store is, when they need to do something only a COR store can do, C...
(continues)
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thank u for calling...... my store name..... this is malibu how may i help u.
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At my last company I would say "(store name), (me) speaking, how can I help you?"
Where I am now I just followed the lead of everybody else and say "(store name)" and that's it.
Where I am now I just followed the lead of everybody else and say "(store name)" and that's it.
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I personally answer the phone
"Thank you for calling -----, this is phoneyphonephone, how can I help you"
but most in my market answer "Hello thank you for calling ---- *store location* your home for *cell phone company* and *other product we sell* how can I help you today"
I think that one is insane.
"Thank you for calling -----, this is phoneyphonephone, how can I help you"
but most in my market answer "Hello thank you for calling ---- *store location* your home for *cell phone company* and *other product we sell* how can I help you today"
I think that one is insane.
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Thank you for calling (store name) my name is Donna, how may I assist you in your cellular needs.
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Its a great day at __________ and ________, this is ______ how may I help you.
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Wireless from AT&T, formerly Cingular, how may I help you?
I stop giving out my name just in case I need to lie about who I am.
I stop giving out my name just in case I need to lie about who I am.
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Mine is:
Hello "Store Name".
If you want more info, you're going to have to actually talk to me.
Hello "Store Name".
If you want more info, you're going to have to actually talk to me.
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****ing web forum its *store name* followed by the how may i assist you bit
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I calles CS one time and the rep answered
"Thank you for calling Cingular where our plans Rock and our minutes ROLL, how can i help you"
"Thank you for calling Cingular where our plans Rock and our minutes ROLL, how can i help you"
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Back in the day I used to be an assistant manager for a Godfather's Pizza restaraunt. One day I caught one of my delivery drivers answering the phone this way, word for word: "F**k you for calling Godfather's Pizza, how may I kill you?" He said it so quickly the customer never even noticed. Apparently the driver had been doing this randomly for some time.
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I used to work at Funcoland (because Game Stop bought them) and a guy I worked with would answer the phone "Fúckoland"
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