Shop Talk
A nikoletta moment
So I am helping a 90 year old women by explaining to her why her 8 year old analog phone is getting shut off when another women walks in.
Mean bitchy woman (who just walked in)- My son lost his phone can I just buy a new one?
me - yes you can ma'am I will help you when I am done
So I proceed to help the 90 year old woman and again the MBW interrupts
MBW - (hands me a phone) So can I just buy this phone for 19.99 and be on my way.
me - (getting pissed off) Well that depends. Do you know if your sons line is eligible for an upgrade?
MBW - No hes not. I just wanna buy the phone
me - Ok than that phone at retail price is 149.99.
MBW - Why am I paying 149.99 I have a contact already?!
me - Well we will allow you to upg...
(continues)
Mean bitchy woman (who just walked in)- My son lost his phone can I just buy a new one?
me - yes you can ma'am I will help you when I am done
So I proceed to help the 90 year old woman and again the MBW interrupts
MBW - (hands me a phone) So can I just buy this phone for 19.99 and be on my way.
me - (getting pissed off) Well that depends. Do you know if your sons line is eligible for an upgrade?
MBW - No hes not. I just wanna buy the phone
me - Ok than that phone at retail price is 149.99.
MBW - Why am I paying 149.99 I have a contact already?!
me - Well we will allow you to upg...
(continues)
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Guess she couldn't spare some of that fiery temperament to scold the son for losing it in the first place, or possibly a bit of self-flagellation for not getting insurance on a kid's phone. No, it's all your fault for not immediately jumping to her assistance! Parental entitlement mindset strikes again...
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I wish we were under marshal law and could handle people like that as we saw fit.
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You could always sell her the phone for $19.99 then charge her the $130.00 processing/activation fees. Do people not listen when reps inform them that they only get sale price once every two years or so?
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Apparently to her, it didn't matter. She can "go to another company where they wont do that to her." Well I would love to know who??
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"There's a few million where you came from, miss. Have yourself a nice day."
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