Shop Talk
This is kinda new...
I tell them that they can upgrade her phone and renew the plan for another two years... So the man says "no, i just upgraded everything a few months ago"... so I tell him that, yes, he upgraded his phone and renewed for two more years, but her phone hadn't been upgraded and it can be at any...
(continues)
also I do agree with the TMS comment!
man comes up, puts his phone down... WATER DAMAGE... there's a lake inside both outer and inner display screens... and guess what, it's never been around water... oh, and guess what else, he's only had it for a month so he should get a new one for free... guess what, it's an out-of-market account (i'm in ohio he was from new mexico) so i can't look at his account and tell him if he has insurance...
long story shortish, he goes off on me for a while about how long he's been a customer, blah blah... i wanted to stop him and ask him if i could tape him so we compile a montage of these people all saying and doing the same thing...