Shop Talk
I am so pissed right now
All because of a store rep. 😡
Take down my information all you want and get my supervisors name. I am following standard procedure so whatever 🙄
Take down my information all you want and get my supervisors name. I am following standard procedure so whatever 🙄
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oh no! you don't want to get in trouble... for... doing your job... properly...
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This is a bad day all together. Customers have something stuck in there ass
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jestcuzzgrl said:
This is a bad day all together. Customers have something stuck in there ass
That would be my foot.............
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aguy i used to sell cars with did that, not only on the showroom floor, but WHILE HE WAS WITH A CUSTOMER!!!!!!!!!!!!
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Geez! Sounds like a rough time! Will you explain, or will that get you into trouble?
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Well I have a talk time to worry about and the customer was taking her sweet time. I let her know I could hold for 1 minute while she looks at the phone 59 seconds later she comes back and says hold on the rep is coming advised her again 1 minute. All together going back and forth I have held over 5 minutes. The rep kept getting on the phone and I told him I can hold 1 more minute or she can call back when she makes up her mind. And thats when he started.. Why? You got somewhere to go? Yada Yada Yada and took down my employee id etc.
I'm prolly rambling. I'm pissed right now.
I'm prolly rambling. I'm pissed right now.
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I wouldn't worry so much about that. The rep knows that he was in the wrong, he's supposed to conduct business professionally, and that wasn't proffessional.
If the custie wasn't prepared to speak to you, then they need to call back.
If the custie wasn't prepared to speak to you, then they need to call back.
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Good afternoon! Just doing my job. My superhero costume says MamaKrickt in big purple letters across the cape!
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intrestingly enough i have the opposite problem at sprint... though it isnt really a problem... i will call in to establish credit on someone switching from sprint to nextel (gotta call those in most times because the wonderful system we use will keep telling you that the cust already exists) so after i tell them their deposit amount they usually take forver to decide on a different phone because they didnt realize the deposit would be that high... (did they think i was lying when i told them my estimate?) and i will usually tell the rep that ill just take the account number and call back when they decide... and they insist that i hang out and talk to them... so now i have to juggle a phone while talking to my customer... great!
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15 minutes after close
lac = late a$$ custy (through the glass because hes outside)
lac - lemme in i need to pay a bill
m - we closed 15 minutes ago
lac - its 755 by my watch...
m - well check your sprint phone thats what all the computers here are set to... its 815
lac - i dont give a sh*t what your computer says i need to pay a bill
m - company policy no one comes in after that door is locked at 8
lac - whats your name
m - Maxx
lac - (scribbling on a piece of paper) whats your manager and district managers names
m - craig and brian
lac - ... ok fine (storms off)
what did he really think he was going to get me in trouble for following company security protocall?
My dm doesnt mess around with that stuff... one time an inc...
(continues)
lac = late a$$ custy (through the glass because hes outside)
lac - lemme in i need to pay a bill
m - we closed 15 minutes ago
lac - its 755 by my watch...
m - well check your sprint phone thats what all the computers here are set to... its 815
lac - i dont give a sh*t what your computer says i need to pay a bill
m - company policy no one comes in after that door is locked at 8
lac - whats your name
m - Maxx
lac - (scribbling on a piece of paper) whats your manager and district managers names
m - craig and brian
lac - ... ok fine (storms off)
what did he really think he was going to get me in trouble for following company security protocall?
My dm doesnt mess around with that stuff... one time an inc...
(continues)
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He called it in and I got in trouble.. Didn't have an attitude I was professional through the whole call. Can't get into the details though. But thanks guy. You were the one with the attitude.. 🙄
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