Shop Talk
Strange Answer
So I'm curious what is the strangest answer you've gotten when you give your opening? I just had one that I couldn't respond to for about five seconds.
"That you for calling BigPink, my name is Niki, may I have your name please?"
"Zip Code."
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"I'm sorry?"
"My name is Pat."
"That you for calling BigPink, my name is Niki, may I have your name please?"
"Zip Code."
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"I'm sorry?"
"My name is Pat."
...
Me: Good Morni-
Them 😈 : I got you already.
Me: 😕 What? Who?
Them: Motorola, I got you guys already.
Me: Okay.....
🤣
Them 😈 : I got you already.
Me: 😕 What? Who?
Them: Motorola, I got you guys already.
Me: Okay.....
🤣
...
What? You mean that's not the way you respond to Good Morning? 😕
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Me: Thank you for calling SPrint/Nextel my name is ray with the acc services dept what can I do to assist you today.
Cust: is this alltel? because my girlfriend has an alltel phone and she said it's broken.
Me: This is nextel sir, acc services for SPRINT NEXTEL doesnt deal with that.
cust: BUT I GOT AN ALLTEL PHONE! WHY WONT YOU HELP ME?!!
Cust: is this alltel? because my girlfriend has an alltel phone and she said it's broken.
Me: This is nextel sir, acc services for SPRINT NEXTEL doesnt deal with that.
cust: BUT I GOT AN ALLTEL PHONE! WHY WONT YOU HELP ME?!!
...
babyrayb said:
cust: BUT I GOT AN ALLTEL PHONE! WHY WONT YOU HELP ME?!!
you just answered your own question moron....god people are ignorant
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I get the most call from cingular actually. even though I dont work for cingular.
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p_ariel said:
it's because cingular has all the dumb hick customers 🤣
this is true....most my calls are from hicks from texas....people from texas seem to have the most problems with there phones
...
"no jackass, this is hustler wanting you to do an audition. Who do you think it is?"
...
"Hi this is Emily calling for Sprint Business to Business-"
"excuse me?! Why are calling here? This is a PLACE OF BUSINESS!"
"...."
"excuse me?! Why are calling here? This is a PLACE OF BUSINESS!"
"...."
...
you should have seen my post about what represents an eighth of my spanish speaking clientel. i ask for zip code (codigo postal) they will give me their house number account password area code and god knows what else before finally getting what im asking them for... im speaking in SPANISH FOR CHRISTS SAKE!
...
me-"did you purchase your phone in august of last year?"
customer-"no, i purchased it sometime right after july."
me-"..."
customer-"no, i purchased it sometime right after july."
me-"..."
...
ME: "Thank you for calling Verizon Wireless through "________ ________" This is Nick, How can I..
CUST: It won't let me put the cd in!?
ME: I'm Sorry?
CUST: It won't let me put the cd in!?
ME: What CD are you trying to load?
CUST: The one that came with it!
ME: I'm sorry sir, I'll try to help you but i don't know what you purchased or where you are trying to load the cd.
CUST: I bought a blackberry about an hour ago, and it won't let me load the cd.
ME: Where are you trying to put the cd in?
CUST: I'm trying to put the CD into the blackberry you idiot.
ME: 😳 🤣 🤣
ME: Sir the CD goes into the disc drive on the computer so you can install the software to sync and backup your blackberry.
CUST: [LONG PAUSE]....Oh.
ME: Is...
(continues)
CUST: It won't let me put the cd in!?
ME: I'm Sorry?
CUST: It won't let me put the cd in!?
ME: What CD are you trying to load?
CUST: The one that came with it!
ME: I'm sorry sir, I'll try to help you but i don't know what you purchased or where you are trying to load the cd.
CUST: I bought a blackberry about an hour ago, and it won't let me load the cd.
ME: Where are you trying to put the cd in?
CUST: I'm trying to put the CD into the blackberry you idiot.
ME: 😳 🤣 🤣
ME: Sir the CD goes into the disc drive on the computer so you can install the software to sync and backup your blackberry.
CUST: [LONG PAUSE]....Oh.
ME: Is...
(continues)
...
Me: Thanks for calling "...."
Cust: I need to return this headset.
Me: Sorry we only do handset returns.
Cust: Yah it's a headset
Me: Sorry that an accessory let me get you to acc returns
Cust: BUT I"M TRYING TO RETURN A HEADSET!
Me: Yes, I realize this but, I return phones (which are handsets)
cust: You just said you would return my headset..
me: no I didnt
cust: so what do you do?
me: let me get you to acc returns
cust: are you serious, I thought you just told me you could help me return me headset!!
Me: would you like the number before I transfer you?
Cust: WHY ARE YOU TRANSFERRING ME I NEED TO RETURN MY HEADSET, IT"S BLUE TOOTH!!!
My life gets better and better as the night moves on, or customers smoke more and more crack...
(continues)
Cust: I need to return this headset.
Me: Sorry we only do handset returns.
Cust: Yah it's a headset
Me: Sorry that an accessory let me get you to acc returns
Cust: BUT I"M TRYING TO RETURN A HEADSET!
Me: Yes, I realize this but, I return phones (which are handsets)
cust: You just said you would return my headset..
me: no I didnt
cust: so what do you do?
me: let me get you to acc returns
cust: are you serious, I thought you just told me you could help me return me headset!!
Me: would you like the number before I transfer you?
Cust: WHY ARE YOU TRANSFERRING ME I NEED TO RETURN MY HEADSET, IT"S BLUE TOOTH!!!
My life gets better and better as the night moves on, or customers smoke more and more crack...
(continues)
...
in our kiosk at the mall very well labeled with our signs, our computer faces mastercuts, and behind us is Verizon.
to set the scene:
I'm sitting at the computer sending inventory requests to corporate.
customer walks up....
c: Hi I need to replace my phone. ( he puts a broken phone on the counter from the competitor)
m: ok can i just get your information and I'll set you up with a new phone. (i hand him the customer information sheet and a pen to fill it out)
after he finishes it, he hands it back
c: whydo you need all my information again? I just want to replace this phone.
m: Well, I need this to set up your new account.
c: but i already have a Verizon account.
m: Right, But this is not Verizon...
(continues)
to set the scene:
I'm sitting at the computer sending inventory requests to corporate.
customer walks up....
c: Hi I need to replace my phone. ( he puts a broken phone on the counter from the competitor)
m: ok can i just get your information and I'll set you up with a new phone. (i hand him the customer information sheet and a pen to fill it out)
after he finishes it, he hands it back
c: whydo you need all my information again? I just want to replace this phone.
m: Well, I need this to set up your new account.
c: but i already have a Verizon account.
m: Right, But this is not Verizon...
(continues)
...
