Shop Talk
This is out of pure frustration. (LONG)
I am sick and VERY tired of:
C: "But the rep never TOLD me about the UPGRADE FEE!!! I've been a customer for xx amt of years, and THIS is how I get treated? Am I in contract for ANOTHER 2 YEARS too???"
(Either a LOT of agents on the west coast "forget" to tell customers this info, or a lot of customers are liars. Hmmm)
OH and this one in response to third-party subscriptions and ringtones:
C: "WHAT is this PHANTOM charge on my bill?? Are you guys making things up now to get my money? Each month the bill goes up and UP!!" (Actually maam/sir, we can't just MAKE UP charges. If you'd tell your spoiled brat children to STOP SENDING TEXT MESSAGES TO 5-DIGIT NUMBERS THEY SEE ON MTV, you wouldn't HAVE these PHANTOM charges. Take it up wit...
(continues)
C: "But the rep never TOLD me about the UPGRADE FEE!!! I've been a customer for xx amt of years, and THIS is how I get treated? Am I in contract for ANOTHER 2 YEARS too???"
(Either a LOT of agents on the west coast "forget" to tell customers this info, or a lot of customers are liars. Hmmm)
OH and this one in response to third-party subscriptions and ringtones:
C: "WHAT is this PHANTOM charge on my bill?? Are you guys making things up now to get my money? Each month the bill goes up and UP!!" (Actually maam/sir, we can't just MAKE UP charges. If you'd tell your spoiled brat children to STOP SENDING TEXT MESSAGES TO 5-DIGIT NUMBERS THEY SEE ON MTV, you wouldn't HAVE these PHANTOM charges. Take it up wit...
(continues)
...
lol
or cust: the what are these toll charges
me: international calls or 411
C: what 411
m: yes information its 1.50 per time you call it and it looks like you called it 30 times so that is where the extra 45.00 is from
C: i don't dial that
M: well ctn 122-312-1111 does
C: o thats my husband
M: OK have a great day (go yell at him 😁 )
or
what are these other fees
me: FCC blah, relay blah, 911 blah
C: well I'm not deaf why do I have to pay for that
M: ??????? 👀 uhhhh because like taxes its the why it is here???? 😕
or cust: the what are these toll charges
me: international calls or 411
C: what 411
m: yes information its 1.50 per time you call it and it looks like you called it 30 times so that is where the extra 45.00 is from
C: i don't dial that
M: well ctn 122-312-1111 does
C: o thats my husband
M: OK have a great day (go yell at him 😁 )
or
what are these other fees
me: FCC blah, relay blah, 911 blah
C: well I'm not deaf why do I have to pay for that
M: ??????? 👀 uhhhh because like taxes its the why it is here???? 😕
...
Johanisu19 said:
M: ??????? 👀 uhhhh because like taxes its the why it is here???? 😕
W.
T.
F.
🤨
...
