Shop Talk

i had one of those today-- he hung up on me.

I hate that! And I hate when I'm mid-opening and they say hello again.

C: HELLOOOOOooo?!?! (really really REALLY obnoxious. I HATE THAT!!!)
M: Hi! This is Emily calling for -
C: HELLO!?
M: I SAID HI! THIS IS EMILY CALLING FOR SPRINT!

Usually that's what I do, just be obnoxiously loud and as annoying as they are.

I don't care if they are screaming HELLLO!?
I keep right on with my script (i have to!!!) I had a customer say once are you a person?! Since i kept going I heard her say "Oh great it's another auotmated system" 🤣

Custie: HELLO?!
ME: Thank you for calling the big orange blob now the big blue sphere..
Custie: -interjects-Yes my phone..
ME: *keps going*..My name is Jane Doe and I'll be assisting you today..
Custie: -interjects AGAIN- My phone is not working!!!
ME: Okay, Are you calling in referrence to telephone number 123-456-7890?
Custie:YES and i'm having issues with my phone
ME: I see, and can I get your name?
Custie: John
ME: 🤨 and your last name?
Custie: Spencer
ME: And for security purposes can I get the last 4 ...
(continues)

I've been repeatedly told I sound like a recording. I'm not sure if I should be offended or not.

If they interrupt me mid-intro I will wait a few seconds of silence and then try again, I finally understand why the one woman I spoke with was put on (what she called) "Sprint Time-Out."

and the worst is when its other agents that do it....morons, they have to know that is annoying....i make it a point whenever the hold music stops i wait at least one minute before opening my mouth just incase somone starts in with the opening script