Shop Talk
I feel like a punching bag
Any suggestions to help me keep my cool?
I think alot of it is based on the fact that humans as a whole have a difficult time expressing the correct emotions and keeping their own cool. Think about it... when you're dealing with a parent who just got their bill, and their kid wracked up $300 in text overages, they basically just admitted to a perfect stranger that they have little control over their child. No one likes being wrong, and I think most custies feel the need to have to defend themselves (though 99% of them are dead wrong)and try to prove that they are correct. It's not...
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or
Drink....Heavily đ
JackNever said:
Don't take your work home with you. I know it sounds kinda cliched, but really. Don't think about work at home and don't think about home at work. It'll help you avoid hating it to the point of breaking down. Then after work, go home and break something. Or meditate.
Squeeze off a few hundred rounds at the shooting range... Come into work the next day smelling like cordite.
jestcuzzgrl said:
I feel like a punching bag
Thats because you're married to Wayne Brady.
jestcuzzgrl said:
âšī¸ I get so stressed. I know it's part of customer service dealing with customers who are pissed off, but sometimes it's just too much. I almost felt like breaking today.
Any suggestions to help me keep my cool?
First and foremost, don't bring it home with you, and don't take it personally. Some folks just weren't raised right, and that isn't your problem.
Sometimes it's easier said than done. I know that for me the worst times were when my company (the old AWS) seemed to be stuck in a never-ending series of SNAFUs, so it was no wonder that folks were pissed off.
I guess that in such circumstances my usual solution was to trudge through it. Some things you just can't fix......
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