phonescoop.com
Number Portability
prcstrp said:
I work for ATT cust care and i feel bad for u guys...we haven't even found out if anything will change on how we will look up a cust. If there insurance on their old carrier will carry over..stuff like that..it surely will be a pain i guarantee.
I almost envy you. Cingular's taken me through Phase 1 and 2 training already, with Phase 3 as soon as they finish updating our software.
As far as I know, we are treating is as a specialized form of new account. Start activation, move number & cancel old account, apply new number.
With that model, anything specific to the old account other than the number (insurance, bonus minutes, unlimited nights & weekends, etc) is gone.
I will, of cou...
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One thing about porting... You don't even need to call your old provider to request a port. The new provider will initiate the port request, and once received by the old carrier, service is t...
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I thank everyone for their replies and input, but my original question still remains unanswered: what are the internal "qualifications" for any given company? The memos we got basically said that a customer has to "qualify" to be able to port their number to a new service provider. Besides paying one's bill on time, what kind of qualifications are we talking about here?
That's it. You cannot place any other restrictions on porting out, per the FCC.
Even if the customer has terrible payment history or has been with the old provider for 3 days, this cannot prevent them from porting out, just like poor pymt history cannot prevent them from cancelling service. Because that's all that porting is, really. They are cancelling their service. Just now they get to take their number with them.
Of course, the cust would still be responsible for any past due balance, or any early termination fees if they were under contract, etc.
Also, phone numbers of course can only be ported locally. Since area codes and switches (the prefix) are specific to certain geographical areas, they can only be ported in the same geographical region.
Other than that, there aren't any other eligibility require...
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