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Question for any Quest employees

by bk77    Mar 3, 2005, 3:26 PM

Why does Quest cold call customers, get them to sign up service, and never ask them where they live. If this key question was asked they would know that the customer does not live in their service area.

The customers thinks they are getting a great deal. They do not do their research probably becuase they assume that since this company is calling them, there would be service there. When in fact there isn't.

So the new customer get's their new phone, they charge it. It's all set to go, they turn the phone on, and.... NO SERVICE!!!!! This would becuase Quest does not have service in their location.

Why not just ask the customer where they live before selling them service? These kinds of situations give the cellular industry a bad name, among other things. But that's not my point.

Does anyone know the answer to this. It's just frustrating to see it happen ALL the time on the West coast. Mad

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