qwest's customers service has not improved over the years. If their customer service is better today then before, then I would have hated to see it back in the days.

I like what I get from qwest in product, but when I have to call in, I wander why I am using qwest. They are the worse customer service over the phone I have ever dealt with.

do everything you can do at qwest online. Avoid calling the 800 number, you will have a headache after the call. And calling internet tech is the worse. If my internet goes down, I think I will sign up for service somewhere else, it would probably be easier and quicker.

Point is, qwest customer service is the worse I have ever seen. Qwest is still living the days where they are they only game in town.