J.D. Powers Report
Beyond that, I know from personal experience working for Duracell, and making batteries for other companies, the label on the product being the only difference, it does make you wonder why these consumer groups can rate seemingly identical products so differently.
One thing, however, is the fact that products and services that are being made or provided for another company will often undergo stricter quality control measures and monitoring since it is being purchased in bulk quantities by those entities. Not just Duracell's reputation is on the line then, but the company for whom we are putting their name on the battery.
In other words, when ...
I personally believe that all four national providers (don't know much about regional carriers) provide good solid networks and fairly priced plans. The nitty-gritty of it all comes down to how the four companies treat their customers. T-Mobile and Verizon treat theirs top-notch, and it shows.
Sprint and AT&T, have poor customer service, and nobody likes to get the runaround. This is why Sprint is having trouble and why AT&T, though large, fails to convince anyone they provide a better network.
If you don't get treated well, you ...
I like what I get from qwest in product, but when I have to call in, I wander why I am using qwest. They are the worse customer service over the phone I have ever dealt with.
do everything you can do at qwest online. Avoid calling the 800 number, you will have a headache after the call. And calling internet tech is the worse. If my internet goes down, I think I will sign up for service somewhere else, it would probably be easier and quicker.
Point is, qwest customer service is the worse I have ever seen. Qwest is still living the days where they are they only game ...
Well, it's also a matter of how poeple feel about thier service. If you hate your service your not gonna rate it too well are you? And Sprint is already losing a lot of customers due to poor service. So while Qwest has the same network they also happen to be number one in customer service on JD powers where as sprint is number 7......
But the issue here is the NETWORK. If these surveys conducted by JD Power were truly accurate, they would take into account the differences in customer service experiences of both companies, and the fact that both companies use the same network, but they don't.