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J.D. Powers Report

Legion125

Sep 11, 2007, 10:18 AM
I saw in the 07 J.D. Powers report the Qwest came in second to Verizion in call quality, with Sprint coming in third. Qwest tied Verizion in 06. My question is: Since Qwest uses Sprints network, what do they do to enhance the quality of the coverage? Especially since Qwest beat Sprint by several points?
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wombough

Sep 11, 2007, 4:06 PM
good point. Maybe the forum people that love jd powers can answer that one for us. Since I think the things are BS and this is just another thing that proves it.
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Yean

Sep 13, 2007, 12:25 AM
Lol, there is no difference from Qwest to Sprint. JD are reports from the consumers. There are no actual tests to the networks. It's based on the consumers opinion.
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wombough

Sep 13, 2007, 4:13 AM
yeah but they poll like 25000 popel to make them right!! Come on they have to be right verizon is number one on almost all them and we know they have the best network hands down don't' we? Laughing Laughing Laughing Laughing
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Yean

Sep 14, 2007, 12:34 AM
LOL. Yeah, and JD polled 20,oooo that were VZW. Laughing
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jrfdsf

Sep 18, 2007, 5:29 PM
I'm less of a fan of J.D. Powers than I am of Consumer Reports, just stating that up front.

Beyond that, I know from personal experience working for Duracell, and making batteries for other companies, the label on the product being the only difference, it does make you wonder why these consumer groups can rate seemingly identical products so differently.

One thing, however, is the fact that products and services that are being made or provided for another company will often undergo stricter quality control measures and monitoring since it is being purchased in bulk quantities by those entities. Not just Duracell's reputation is on the line then, but the company for whom we are putting their name on the battery.

In other words, when ...
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jrfdsf

Sep 18, 2007, 5:52 PM
That all said, I still am of the opinion that folks tend to be more forgiving of network problems if the customer care, pricing, and overall quality of their experience as a customer with a carrier is good.

I personally believe that all four national providers (don't know much about regional carriers) provide good solid networks and fairly priced plans. The nitty-gritty of it all comes down to how the four companies treat their customers. T-Mobile and Verizon treat theirs top-notch, and it shows.

Sprint and AT&T, have poor customer service, and nobody likes to get the runaround. This is why Sprint is having trouble and why AT&T, though large, fails to convince anyone they provide a better network.

If you don't get treated well, you ...
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Legion125

Sep 20, 2007, 12:02 PM
Good points. I understand that Qwest's CS has improved over the years, and that may be why Qwest customers percieve that the quality is better, if they are treated well and have their expectations met.
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wombough

Sep 21, 2007, 3:08 AM
I think your right but that proves my point that the survey is not accurate on true network rate!
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trucksmoveamerica

Oct 24, 2008, 7:20 AM
qwest's customers service has not improved over the years. If their customer service is better today then before, then I would have hated to see it back in the days.

I like what I get from qwest in product, but when I have to call in, I wander why I am using qwest. They are the worse customer service over the phone I have ever dealt with.

do everything you can do at qwest online. Avoid calling the 800 number, you will have a headache after the call. And calling internet tech is the worse. If my internet goes down, I think I will sign up for service somewhere else, it would probably be easier and quicker.

Point is, qwest customer service is the worse I have ever seen. Qwest is still living the days where they are they only game ...
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caelirose

Mar 26, 2008, 1:04 PM
Well, it's also a matter of how poeple feel about thier service. If you hate your service your not gonna rate it too well are you? And Sprint is already losing a lot of customers due to poor service. So while Qwest has the same network they also happen to be number one in customer service on JD powers where as sprint is number 7......
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jrfdsf

Mar 27, 2008, 6:51 PM
caelirose said:
Well, it's also a matter of how poeple feel about thier service. If you hate your service your not gonna rate it too well are you? And Sprint is already losing a lot of customers due to poor service. So while Qwest has the same network they also happen to be number one in customer service on JD powers where as sprint is number 7......


But the issue here is the NETWORK. If these surveys conducted by JD Power were truly accurate, they would take into account the differences in customer service experiences of both companies, and the fact that both companies use the same network, but they don't.
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