I think you are just like the 20 customers i talk to everyday who think i should put my job on the line and give them something for free when they dont deserve it at all.
You opted to not get the insurance and now are paying the price. If you really thought the phone only cost the $50-$100 you paid for it, you my friend are a retard. If you think that paying your bill on time for "a little over a year", makes you a good customer, you are wrong. that just means you are paying for the services that the cell company is providing for you. In other words, its your job to pay your bill and no you shouldnt be rewarded for that.
If you want a new phone that bad and want to be cheap about it, one word. EBAY.

dude, I work in the cell phone industry too and I ironically work for the worst cell service, AT&T (and I talk to about 100+ people a day about issues they THINK they have when they don't), and even with AT&T, we don't give them out for free, but we offer an upgrade for those who cannot get a replacement for cheap as a save attempt and for good customer service! (i.e, something u need to work on) There's no need to get nasty, you keep doing it, I'm going to report you. Let's use a bit of ADULT language

umm...not all companies will bend over backwards for a rude, indignat customer with a false sense of entitlement


^^ not directed towards the OP or anyone in particualr, but the cell custy in general

Well, if they want to keep a customer and make sure they have a good reputation, I think they will. Some phone companies do i.e., AT&T, USCC, Verison.

I never said that I was being rude, indignant, or anything! I've just been asking nicely. And I stop the phone call before I get mad or anything of the sort.

basically since i have been a store manager for alltel, i can empathize with the customer, they really do not try to keep customers especially since they got bought out by Verizon, Alltel does have good customer service if you can make them money but if you are not elibable for a contract extention or live in a fringe area where you get charged roaming i do feel for you. I had to work over a year for one of my customers who had been with the company for over 10 years to get 500$ worth of roaming off her bill. But i still got it done, i had to really make heads roll and beg but i still got it done. you just need to find either a store or a store manager who can help you or add insurance to your plan...

well, pretty soon i might be working for an alltel authorized agent, so that right there should aliviate the problem at hand. I say this, because a store rep had told me that they HAVE to have a phone that's on display, soo, yea, that would kinda fix my problem so I can get the phone I want, and get better pay, and finally get to work with people in person rather than over the phone

not at an agent you get paid very low their

Since Agents dictate the pay and benefits saying that "pay is low" is a pretty poor assumption.

-fin
Thales

some agents pay well - but leave the benefits out. Anyway - you should have gotten the insurance. Nothing will get done - I'm sure of that one.

Well good thing vzw is buying alltell, they will let you early upgrade after 12 months as long as your plan is 50 or higher. That does not help your situation I know, but if they have nothing in place its really not their fault as much as you want it to be. They had ins for you to purchase and gave you a year warranty. You got the phone wet. If you have a subscription to sirius or xm radio do you really think the give you a new radio...heck no you have to buy one. I think the thing to do is buy a new phone via full retail or ebay and the next time you upgrade , do a one year contract

I know you've said the same thing everyone else has, but you have put the bad news into a way that seems more acceptable!

Really! I feel a little better now that you have so eloquently put this bad news

word. People dont understand that just because you've been paying your bill for a year that you should get a deal? What?! Are you kidding me, you havent even fulfilled your initial 2yrs. Maybe after you've been a customer for at least 4 yrs a manager would maybe do something. lol...people like this make me so upset because they think sh*t should just be handed to them. You are probably thinking" oh, he just thinks that way, cus he works for Alltel." No, I am not retarded and have understood the cellphone industry since my first cellphone at the age of 17. Get the insurance or dont take your "$50" phone for granted next time. It amazes me that ppl complain so much about cellphones. Think about it....you push some buttons, wait a few secon...
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I hear you about that, but when someone is without a phone, or a way to replace it, we at AT&T at least TRY to help and keep the customer happy. And like I've said, many times now, all i want is a flippin' upgrade!

I would think that you would qualify for an early upgrade since you are spending a decent buck on service. VZW usually allows upgrades after 1 year if you are on a plan of 49.99 a month or higher. I don't think you are expecting anything out of line here.

Thank you, at least someone can relate to me and can agree, sir, i wish i could shake your hand

Just call in and demand a supervisor. Advise you need a phone and have been a good customer billing above average. What city are you in and what carriers are offered there besides Alltel?

Think that's what I'm going to do. I hate to do it, but if that's what it comes down to, I guess I will.

Mostly it's Sprint, US Cell, and Alltel that work best out here in Manhattan, KS. but only Alltel and US Cell have the phones I actually like.

US Cell has solid Customer Service but Sprint has a 4th quarter release tomorrow and is expected to release aggressive pricing options.

Allel will let you upgrade your phone 3 months before your contract expires. I have heard of some companies that will let you upgrade earlier than that, but they throw in a few hidden charges to cover their but on the cost. Those phones are not cheap, and a BIG discount IS given when you sign up or renew. They cannot give the discounts on EVERY phone you buy. They are in the business to MAKE money, not just wave it goodbye.

So the customer walks over a hundred or two hundred dollar loss in phone subsidy and you hope to replace them with a cost of 300-400 and hope the new customer spends 80 a month? Great business decision 👀 👀

I'm sure they have thought about that and weighed their options and consicuinces. They don't just hire people off of the street to run a fortune 500 company you know. Me personally, I'm not trained to make those desicions and I don't understand a lot of them, but I am sure everything was considered. I do agree with giving people the sale on a phone ONCE unless it's TIME for them to upgrade. If they were going to discount phones every time they went out the door, then why even set a retail price?

Here's the deal, its called a "CONTRACT" - when getting a phone at a discounted rate, you get one! WOW! you mentioned earlier that you just wanted to upgrade? well think about it. you saved $300+ on a phone (or company LOST $300+), a year later they let people upgrade for another savings, they would be out almost $600.00 FOR ONE CUSTOMER!! Paying $80-90 a month for your bill is NOTHING, b/c you are paying for service. That doesn't make up for the loss. Alltel offers one of the most competitive prices and has some of the best Coverage. Like someone else said on here, you opted NOT to get insurance. That's like driving a new car around with no insurance, getting hit and taking it back to the DEALER to fix it!!?? its called INSURANCE f...
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your analogies disgust me. phone insurance and car insurance are two completely different things. car insurance is required to drive, phone insurance is OPTIONAL!

I realize what i've done, i'm just looking for some customer service!

gothicseraph: Well I'm sorry you feel that way. It was ment to be a stretch so you could see what I was talking about. You mentioned car insurance is required, how many times a day does someone in the US get hit and they don't have insurance? Look up reports you'll see it happens alot more than you think, and yes, that person is out of luck. Wasn't trying to get you all worked up; just making a point!

You are a complete moron with no business sense whatsoever. Alltel doesn't pay full retail for phones first of all Einstein. Second of all gothicseraph isn't looking for a free phone. say a phone retails for 400 bucks and alltel has a 25% markup. Then the phone costs them 300 bucks and she pays say 99.99 and signs another two year and agrees to get insurance. The phone cost Alltel 200 bucks but they bring in 900 a year in revenue. that is 700 they are ahead. Or they charge a 200 ETF and save 200 on the upgrade not being done, that equals 400 bucks moron and Alltel is still 300 bucks behind before replacing her at a cost of 300-400 with another new customer.

Quit being a bunch of brainwashed idiots and look at the big picture! You are all...
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Ha ok Mr. calculator, they got there phone wet, I really dont know whos fault it was but i know whos fault it wasn't, Alltels. So why would they pick up the slack. Also if Alltel let every one up grade every time they needed a new phone, people would be under contract for 30 years.

I am in Manhattan too. I feel your pain regarding your phone. I have several friends that have Sprint service here and are not really happy with it. I don't know how much you travel away from the interstate but the farther away you are the less choices you will have. Alltel and US Cellular are probably your best bet.

I have two alltel phones and I spend about 150-180 a month with them for over a year and also pay for insurance, all axcess passes, telenav, etc. When I had problems with my wafers, they let me replace them as many times as I wanted, for free. Then a couple months ago they gave me two hues instead and I absolutely love those phones. And as a bonus, the data trasnfer rate is 2-3X faster with BITPIM than the wafer was. I also found a package with the usb data, car charger, & extra wall charger for about $12 including shipping!
You complain and moan, but try to go into Revol and exchange or get a phone repaired under warranty. They will charge you a 45$ warranty handling charge. Of course you can exchange it with the manufacturer in...
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jimothy23 said:
word. People dont understand that just because you've been paying your bill for a year that you should get a deal? What?! Are you kidding me, you havent even fulfilled your initial 2yrs. Maybe after you've been a customer for at least 4 yrs a manager would maybe do something. lol...people like this make me so upset because they think sh*t should just be handed to them. You are probably thinking" oh, he just thinks that way, cus he works for Alltel." No, I am not retarded and have understood the cellphone industry since my first cellphone at the age of 17. Get the insurance or dont take your "$50" phone for granted next time. It amazes me that ppl complain so much about cellphones. Think about it....you

...
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$80-$90 equals high dollar??? Now if it were $150-$200 maybe. There is a reason we offer insurance, there is a reason that we have upgrade policies, thre is a reason that they have the policies they do. We may not agree with them but we have to follow them.

His attitude is actually what a lot of reps. Most are just afraid to say anything.

80-90 is well above the Alltel APRU. They are bringing in over 900 a year. If you factor that Alltel has a $30 a month cost per customer or so then you can see that this customer leaves Alltel with a profit of around 50-60 a month! That is a profit of 600-720 bucks a year so eating the cost of 200-300 to keep them is still a profitable move and better than loosing the revenue altogether.
Other companies would be taking care of this customer and getting them another phone and a new 2 year contract to boot. Alltel will instead lose them and at least 300-400 in revenue on the low end. I guess you need an MBA to figure this out since nobody in this forum can see the logic behind saving the customer that started the thread.

jimothy23 said:
word. People dont understand that just because you've been paying your bill for a year that you should get a deal? What?! Are you kidding me, you havent even fulfilled your initial 2yrs. Maybe after you've been a customer for at least 4 yrs a manager would maybe do something. lol...people like this make me so upset because they think sh*t should just be handed to them. You are probably thinking" oh, he just thinks that way, cus he works for Alltel." No, I am not retarded and have understood the cellphone industry since my first cellphone at the age of 17. Get the insurance or dont take your "$50" phone for granted next time. It amazes me that ppl complain so much about cellphones. Think about it....you

...
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it doesn't cost much to retain a customer but it does cost 300-400 to get a new one 😳

900-1000 a year minus 200 is 700-800 in revenue.

Adding an average 60 a month customer brings in 700 a year-300-400 for bringing them in is leaving 300-400 in the first year for alltel. No wonder Alltel isn't setting any Net Adds records 😳

Yeah, but I know I wouldnt listen to one person about bad "customer service" issues. I would go out and do my own Homework. (Alltel is rated in the tops for customer service) This is just common sence. No insurance no help.

Ok, I have read the replies on this and I just need to make a comment. I can't say that I totally agree with any one persons statement but here is my personal opinion on this.

If you buy a phone through a provider, any provider, even if it is discounted because you signed a long term contract, you are responsible for that phone and its condition. If you think you are accident prone then buy the insurance. The manufacturer will give you a years warranty on the unit itself but after that, you are on your own. If you are stupid enough to not pay the extra few bucks a month to have the insurance and you break your phone, you shouldn't be an ass and demand that someone else fix your mistake or problem. IF that was how the world worked, ...
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ok, you have obviously not read the posts and replies very well. I did not drop my phone to make it stop working.

I just think that ANYONE, not just me, should be eligible for some kind of discount after at least one year of service while in a contract.

again, people should know that customer service is EVERYTHING! you give good customer service to one person, you gain 3 potential customers and those 3 people tell their two friends, etc. However, if you give bad customer service, you lose 10 potential customers and they tell their two friends, etc.

is anyone getting this yet?

1)You admit you made a mistake by not getting insurance. Yes companies make money off of insurance and extra warranties, but they DO serve a purpose.

2)I would go in, ask for a supervisor, and explain the situation. "Mr. Manager, I was not bright enough to get the insurance. I know I'm not eligible to renew my contract, but I noticed you guys have 1 year and 2 year contracts. Would you mind allowing me to pay the one year difference(since you're one year in, it usually is about $60) in addition to the 2 year cost on any of the equipment out here. (Make sure they know you're going to add insurance this time)And start your 2 year contract over same day. Your best best would to be trying a smart phone, we love data.

Good luck.

The best part of the word contract is that it is one.......what makes you feel that you are entitled to break your contract or make amendments to it based on the fact that it serves you better? There are a reason policies are in place and it is to make sure that everyone is treated the same and no one gets the i pay my bill so i am special treatment....

Jay, we may have bumped heads a bit in previous posts, but you pretty much hit it on the head man. Maybe a bit aggressively, but you still made a good point.

the_guy - thanks for the reply. Idiots are idiots.

gothicseraph - ok, you didn't drop it. I was using an example. You, sir, are an idiot. Yes you have had the plan for a year, but you opted, when you signed up, to sign a 2 year contract. That was your choice, not Alltel's. Alltel gave you a good deal to give them business for 2 years as does every other cell company out there. If your phone fails, for whatever reason, just as your car or a TV or your computer, you have the Manufactures warranty to back you up. Once that is gone, as they all go away after some point in time, it is up to you to handle the problem. Seriously, if you went in today and bought a new car and you signed a 5 year purchase term. You are going to get, lets...
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I pay my monthly fees for insurance, I have yet to have a SINGLE phone damaged, but I keep it on there on the off chance that it does happen. I am responsible, see. I am one of the BILLIONS of people in the world that insures expensive items. I have extended and accidental protection on my computers, gap insurance on my car and on anything that could forseeably cost me a bit to replace. So if you should get your phone replaced after it sustains physical and water damage, at a discounted rate without insurance, I should be able to discontinue my various insurance policies and let the various companies I purchased them from eat the costs of replacing them, should they be damaged.

I am a customer with multiple carriers. I have been wi...
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Yet another great example of idiocy at its best. Pay 5-7 bucks a month for insurance and have a 50 or $95 deductible? What a rip off.

So I go 15 months and break my phone paying 6 bucks a month in insurance I would spend 90 bucks for the monthly payments then another 50- 95 deductible? I am then at 140-185 bucks for insurance when I could just go to E-Bay and buy a phone that is newer instead of a refurbished pile of junk that the insurance sends me of the same make and model.

I am not a troll, just someone with a brain that can see that Alltel could care less about a high volume customer and is more worried about sticking insurance costs to the consumer. What a joke 😛

With a brain? Laughable. Yes, I am such a loser consumer... the fact that I play by the rules makes me quite the idiot. I'd like you to find me a non-refurbished Dash, BB Pearl or Palm Treo 700WX for $140-$185. You are the worst type of troll, a delusional one with a skewed sense of intellectual prowess.

-fin
Thales

Oh, and just as an aside... Alltel isn't "sticking it to him on insurance costs", and I'm fairly sure this is not Alltel's grand scheme. *Nefarious laughter* "I know, after we get done punching these innocent, baby-seals in the face let's shaft our customers, because we don't care anything about our customers!"

I can grab a back issue of consumer reports and read you something to the contrary. Every post you've concocted has been for the sole purpose of trashing Alltel. You seem to have convinced yourself, but no one else, that you are a business genius, a mind reader and a cellphone savant.

Oh, and to address your previous charges that TPG Capital and GS Capital Partners are going to sell of Alltel and lay off employees... bullcr...
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No, they just bought it so they could be like Richard Gere in Pretty Woman and make beautiful ships together. Get real, they are trying to build it up so they can sell at a profit.

Bottom line is that Alltel doesn't offer their customers squat while a VZW customer in this scenario would be allowed an early two year upgrade or one year pricing with a one year contract per the lost/stolen/damaged policy.

Alltel doesn't value their customers, END OF STORY.

Wow, you are an idiot. I just got a customer a severly discounted phone to replace their damaged, uninsured device. Tell me I don't value our customers when I bend over backwards to help them.

You need to be beaten with a rolled up copy of Consumer Reports, you know, the one that says Alltel is #1 in customer satisfaction.

Also take into account the NUMBEROUS customers who have ported their number in from Verizon, more than ANY OTHER CARRIER. Way to be a jackass. Out of the 20+ ports I did in February 12 of them were from Verizon. Get a clue moron.

Stop trolling in the Alltel forum. Maybe if you actually spent your time talking up Verizon to your customers instead of bashing everyone else you would make a decent sales commis...
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Wow, you are an idiot. Consumer Reports has been giving VZW and T-Mobile great reviews for the last few years.

I so not work at Verizon in sales loser. I have been in this chat defending a customer that everyone is trying to stick it to. If you did have 12 port ins I am sure they will be sorry when the realize that Smalltel doesn't give a crap about their customers once they snag them with empty promises. All I have been doing in this forum is advising what a VZW customer would get in the circumstance that the original poster described since all you Alltel losers have no sympathy for a valued customer. Pathetic excuse for a cell phone company, one that is barely growing 🤣 🤣 🤣

Learn to use proper grammar first of all, troll. So you don't work in sales, you work in support, or some other department in Verizon. Congratulations. Doesn't change the fact that you can't set your company up as anything better without trash-talking another carrier.

Do I need to dig out my issue of Consumer Reports and scan it before you'll STFU?

Seriously, learn to read, "since all you Alltel losers have no sympathy for a valued customer.". Come on. I had a Verizon employee flat out lie to me about my coverage in Georgia, FLAT OUT, so all Verizon employees are liars, right? Every single one, anyone associated with that company, affiliates and former employees. Using the same logic that one customer experience dictates the ENT...
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You have major issues; however your grammar is superb young chap.
Alltel advertises by slamming the competition and referring to them as punk kids, perhaps you are an influence to this non-effective marketing process. you and your peers were the ones in this thread that completely dogged a customer that should be valued, yet all you can do is trash every company but Alltel.
It is sad that someone that is so serious and worried about the posted grammar of phonescoop users is wasting their time in a store selling phones. Perhaps you are so smug that the sales channel is your only refuge as management couldn't deal with your inferiority complex and you lack the education to facilitate a grammar course and a local school or university.
...
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Right. The fact that I am in management aside, your assumptions are cute. As another note, I "trash other companies" when it is necessary, in this case it is. When you jump on Mr. Presumptious, your high-horse, and beat it with your riding crop of ignorance I can't help but point out the fallacies in every post you've made, or share my own experience with the company you boast as being the best.

You are spot on about school though, as mine is far behind me at this point. With a B.S. in Business Management, minoring in English Literature, I've about tired myself out when it comes to dealing with imperious fools, more specifically those who are hopped up on the euphoria of petting their own ego. You are destined for great things, every ...
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Treo 700WX up for auction for under 200 bucks on ebay

http://cgi.ebay.com/ALLTEL-PALM-TREO-700WX-BLUETOOTH ... »
http://cgi.ebay.com/ALLTEL-PALM-TREO-700WX-BLUETOOTH ... »
http://cgi.ebay.com/NEW-PALM-TREO-ALLTEL-700wx-PDA-S ... »
http://cgi.ebay.com/Palm-Treo-700WX-with-charger-hi- ... »
http://cgi.ebay.com/Palm-Treo-700wx-PDA-Smart-Phone- ... »...
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Funny, every single one of those is "pre-owned" or "refurbished". Guess you can't get a NEW Treo for that price, huh?

-fin
Thales

Exactly Thales, I think you might finally be getting the point. You can get a phone from ebay for less or for a comparable price to asurion which replaces with refurbished products. Insurance is a waste Thales, do you get it now? Touche!

"I could just go to E-Bay and buy a phone that is newer instead of a refurbished pile of junk that the insurance sends me of the same make and model."

And you think the phone on eBay is in better condition why? Insurance is only a waste in whatever fantasy world you live in. Oh, and I had an employee file a claim on their BB 8830. No scratches, works just fine. What a sap, 'eh? He's had the phone for two months and he lost it. Had to pay $109.00 for another 8830 WE. What a loser. Seriously, anyone who pays for phone insurance is just a weak-minded, scruffy nerf-herder.

-fin
Thales

Consumer reports says "don't buy wireless insurance". Consumer reports is far more reliable then you~touche! ~BDJ

Mmmhmm. You do what you'd like, and the customer can too, but I don't think Consumer Reports is going to replace your phone because you made the decision not to get insurance.

-fin
Thales

I am not asking Consumer Reports to replace anything. I am using Consumer Reports as a valued source for the argument that cell phone insurance is generally not in the best interest of the consumer. You appear more interested in your agenda which includes pushing insurance on your customers.
I have shown that one can get a refurbished Treo on ebay for less than they might spend in insurance premiums and deductibles. You threw the challenge and I delivered. Several customer advocacy websites advise insurance is generally a waste as did I. Good day Thales.

-BDJ

"I'd like you to find me a non-refurbished Dash, BB Pearl or Palm Treo 700WX for $140-$185."

"Funny, every single one of those is "pre-owned" or "refurbished". Guess you can't get a NEW Treo for that price, huh?


I think the challenge was to find me a Treo that was not refurbished. Unless you have an appraiser, certified and licensed to judge the condition of phones, how can you determine which device is going to be in better condition? Furthermore, other than the slow and ineffectual feedback and dispute system, what recourse do I have were I to receive a lemon on eBay? I purchase on eBay, sure, and I have been burned before. DOA junk, a 14 day lemon, etc. Not to mention to abhorrent scams that have pervaded even the most innoc...
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Dearest Thales- You asked me to find a Treo that wasn't refurbished to compare to a Treo that is refurbished by insurance? You are trying to compare apples to oranges chap. I found refurbished or used Treos and that is what insurance hands out and I compared them in the same pricing range.

Consumer Reports advised no insurance for Cell Phones but does recommend it for TV's due to the short bulb life and general electronics malfunctions of Televisions. The cost of a TV and insurance for them is a viable option based on the repair prices of televisions and parts.

You are sticking it to your customers in most cases and you my friend are greedy and trying to make a buck for Alltel and Asurion, shame on you for sticking it to the cusotme...
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🙂 What was that you said about you can't see Alltell's owners ever wanting to sell. Welcome to Verizatell

Haha u are an idiot, Being that u are with verizon and have a CDMA network, u should fully understand that buying a phone off e-bay is not always a smart move. Alot of those phones are from Hotlined accounts and cannot be activated. I cant tell u how many cheap people come into my store with a grin on there face cause they just got a new treo for 100 bucks and cant even use it cause the ESN is active somewhere else.

Hahahaha you just joined today and you are a newbie. I have bought devices from e-bay and they worked fine. E-bay is not carrier endorsed but it is an option. Have you ever seen how much insurance costs the consumer on average and how many never file a claim? Consumer Reports says it should not be a chosen option for most users except high end device users.
Get a clue newbie and tell Thales whats up--hope the store is rockin!!!

Try looking at it in a differant way 5 dollars a month for 6 monthes and 85 dollar deductable 115 dollars versus 329 unless you like to by cheap 200 dollar phones that will break anyways

🤨 - you know what sometimes life throws you curve balls - I've had one phone stolen, 2 phones go dead within the last 3 months and no
service during the two weeks when my mother was dying and on top of that I got laid off my job...so those of you out there who have rainbow skies every day and say things that suck like "we will charge you 165.00 for
unreturned equipment" - good on ya but for
many of us who are struggling with just getting through the day one day at a time - well...I guess compassion is dead in the human race. I've never seen such nastiness in my life...providing me with cell service and I can't make phone calls...what kind of BS is
that? Next time..it's gonna be a phone attached to the wall or no phone at all...
...
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Always looking for a free ride. People like u drive me insane. To cheap to pay insurance. This blows me away cause u work for At&T. I understand that all u want to do is upgrade but im sure u were fully aware that u signed a contract for 1-2 years and thats why u got a discount on the phone. Say u come into my store and I let u upgrade early, what happens two months later when u drop your phone in the sink or whatever the excuse is, Should i let u upgrade again? If that was the case people would upgrade every week and be under contract for 30 years. Also if u do a favor for someone u have to do it for someone else. I just keep it simple, if the customer has 90days or less on the contract then i let them upgrade, if not, then to bad its n...
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nope no soup for u. if alltel give u an upgrade then alltel would have to give one to every other donkey who wrecks their phone. alltel would be out of business in no time.

how so? 2/3 of their phones are over $100. How would they be out of business? they would have the regular bills coming in, thus gaining money/profit.

look at the full retail price on these phones. some are as high as 700 dollars. everytime alltel gives out a phone at the sale price they are losing money.alltel pays alot of money for phones. yes they make it up w rate plans...but thats exactly why they wont give u an upgrade. regular joe's plan 50-100 dollars doesnt mean jack to alltel. sometimes if a cust is willing to up their plan or go smartchoice then they might upgrade ou early just because of the reoccuring revenue from these dataplans. regular voice plans they'll never do it. all based on managers discretion....totally against company policy though.

Again, don't talk to me about customer service. I work in that Dept. I know very well that Alltel doesn't care about Joe Schmoe, they care about Joe Schmoe Inc.

If you are one of the reps I talk to when I call into Alltel, I WILL sup. on you.

Yeah dude you tell em, I mean losing 900-1000 a year in revenue to avoid discounting a phone 1-2 hundred dollars or so makes way more sense especially since it only costs Alltel 300-400 dollars to attract a customer to replace them.

How short was the bus you took to school growing up jimothy???

It is sad that I got blasted in here about how great Alltel treats their customers yet they won't allow an early upgrade for a customer that has a higher ARPU than their average customer and hasn't been upgraded in over a year. I would start looking for another carrier at this point since Alltel doesn't value your business.

VZW also offers a lost/stolen/damaged replacement phone for the one year contract price with 1yr contract. Alltel tells you to pound sand, no wonder Alltel only has 12 million customers. 😳

good point, at this time, i really am looking at other providers, mainly US Cell

Adding to the car scenario, if you wrecked your car and didn't have insurance should you be allowed to pay the difference of a new one and your old car? Also, I believe by law you can only be locked into a contract for no more than 2 years with a cellular provider, so an upgrade isn't really an option until your original contract is up. Alltel has no resonsibilty, they sold you a phone not a guarantee. I know your situation sucks, but next time either get insurance or don't get a 2 year contract. Ebay would most likely be cheaper than purchasing a new phone.

You have to spend a little in the beginning to save a little in the end.

i dont work for alltell and ive never4 dealt with em i dunno what they offer their customers, i was just speaking in a general way.

The Rokr is a great phone. I've had it since October and absolutely love it. Your situation does suck. If you have a friend or aquaintance that is willing to buy a used phone and would like a line, add a line to your existing plan and use the new line to get a Rokr for your line. Put the friends phone on the new number and charge the friend a set amount every month based on what features you put on there. And Pleas, please, please put some thought into putting the insurance the line next time. An added expense yes, but it definately saves a lot fo headaches.

yea, just it case it breaks, as i've never had a slider phone before, i dont know how strong the screen is so yea, i'm definitely getting insurance on my next phone

the screen is strong enough it's not like flips screens....

ok, i'll still get insurance on it tho, just in case

Actually Thales, I have to agree with you on this. If a customer is offered Product Guard and turns it down, they are assuming the risk if something does happen to their phone. And if something does happen to their phone, then Alltel should not be held liable for what they did. I have never done anything to any of my phones, yet I have been paying for product guard since I was with Cellular One. Because you never know when something will happen to your phone. IT is not worth the risk. And had I declined insurance on my phone and a broke it, I would assume responsibility, swear at myself for not taking insurance when offered, pay full cost for a new phone, and then add product guard. That is why our store makes ever customer sign on th...
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blah blah blah---keep robbing your customers and insulting them.

If that is the case that Alltel is robbing there customers, then I am dropping my car insurance and run it into a wall. Then I am going to make my dealership give me a new one because I don't have insurance on it and wrecked it. And hey, I have been buying cars from them for several years.

Thats just for starters. Hmmm, there is so much I could do now to get free stuff from companies when it was my fault in the first place! 😈 😈

lol....perfect explanation. i like it.

This is the most piss poor analogy I have heard in a long time! First of all your dealer isn't financing the car through their pocket Einstein. Second the average car costs over 20k within the first year of depreciation yet the average insurance tab is under 100.00 a month for full coverage. At 1200 a year that represents almost 1/20 of the cars total value to get insurance and it is the law in most states.
The average cell phone is worth 350.00 new and is generally worthless after a years time yet one pays 60-72 a year in insurance over the course of a year and could have a 50-85.00 deductible while the car insurance could be no deductible at all. The phone is insured at roughly 1/5 of its value and you still pay more.
Last but not lea...
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Don't get your panties in a wad, nowayjose. It's a forum.

So you are telling me my Palm Treo 700wx is useless? I've had the thing for over a year, have insurance and have never damaged it. You can't tell me the thing is only #350.00 bucks. Sure, if I went refurbished...

Actually, let me just refer you to another thread. I don't have the energy to deal with another misguided, intellectualy inferior kid.

https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

Riposte!

Oh-noes I is brainwashed! I can say with a large measure of certainty that I would rather be brainwashed than a rebel without a cause.

-fin
Thales

Actually I think it is right on. I know that the dealer isn't financing it out of there pocket. Just like Alltel isn't financing the phone.

And I have not had an accident in all my years of driving, so i shouldn't have to have insurance. Granted, it is the law, and I would have it whether it was the law or not. But why should I pay out so much money a year for something that I really don't need because I am a careful driver with no accidents in my life time?

You also have to look at it this way, lets pretend that 20,000 people in Alltel dropped there phone in water one day. And by some chance they all had the Hue and no insurance. So they all goto Alltel and Alltel gives them all a free phone. Alltel is now out $5,000,000. That...
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I know for a fact USCC does and AT&T (whom I work for) will allow you to upgrade early. And I double checked with Alltel, the only way I can upgrade early is if I get a smartphone. I have no use for a smart phone. If I'm going to get a phone I want to use it to it's full potential, and I know I'm not going to do that with a smartphone.

Now, I repeat myself AGAIN, I'm not wanting so much a replacement, as I want an early upgrade. I'm going to buy the same phone if they let me upgrade today, tomorrow, or in December when I'm "allowed" to. They are going to get the same revenue out of it regaurdless of the time for me.

I really wish people would actually read and understand what I type.

Verizon would also let you early upgrade, and prorate your early term if you wanted to take off in this scenario. I would suggest just buying a used phone to get you buy, it will probably be cheaper then upgrading anyway and then maybe upgrade when the merger goes through, Verizon is liable to offer you guys some good deals to stick around

IF I can get any good deals when the merger is done I MIGHT stick around. But if I end up getting the phone I want from Ebay, I'll probably just get it unlocked and head to USCC for better customer service and better pricing on EVERYTHING

well that might be an option..don't know anything about USCC except for the fact i would have to drive about 1000 miles to get to one of their stores from my house. Also you say better customer service but as i have already said twice, that Verizon would let you upgrade early in your current situation, since you are on a higher plan they will let you upgrade after 12 months, plus if you make it to 20 months they give you an extra $50-$100 off a phone if you resign, and they have options for out of warranty equipment, as well as a new policy on water damage, they no longer go off the water marker alone, so they warranty a lot of phones other carriers would not.

*punches in face for talking down*

sorry, I don't respond well for being patronized (sp?) and being talked down to in general.

I am an adult of above average intelligence and I would like to be talked to like one. I realize that the insurance was my "help". But all I want is just some customer service. I don't care if I have to pay for the phone. I'll be happy to pay for a phone and a new contract if offered to me, that's not a smart phone, but that's not what I'm getting. All I'm getting is, "nope, you're stuck, short of buying it at full retail there is nothing we will do". Right now I am forced to buy the phone off Ebay, but even that is proving fruitless. I really hope people can understand my frustration with this.

Btw ...
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Dear Adult,
Quit whining like a 5 year old that doesn't get an extra cookie after dinner. "But mommy, I dropped my first cookie in the dog bowl, why can't I just get another one?" Once again, just because you aren't getting what YOU WANT, doesn't mean you aren't getting customer service. Also, I don't remember comparing anything to car insurance so that might be why it didn't make SENCE (sense) to you and your above average intelligence. Read it again, I compared my car manufacturer filling my gas tank when I can't afford it to help me keep driving it...to Alltel giving you a phone at a cheaper price you don't deserve just to keep you using their service. You have every right to WANT whatever you want but you still have not given me,...
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This thread has been running since February. Maybe with your new job you can actually buy yourself a replacement phone and STFU. You aren't going to change Alltel's mind by moaning for another 8 months, and if you are hell-bent on ruining Alltel start a protest at your local Alltel store.

Stupid kid.

-fin
Thales

Just because this thread is here, does not mean you HAVE to post on it. If you don't want to read it, then dont!

And if you havn't noticed, you and most of the other people here are doing the talking, not me.

btw, just because someone is "whining" or "complaining", does not automatically make them a kid. So instead of posting over and over again attempting to arouse some anger out of me, I suggest that YOU stfu and gtfo.

effin' n00b.

Seems like I did get you angry, kid. I wonder how long you'll last at your Alltel agent before you start giving out phones to every idiot who didn't take insurance and end up jobless.

-fin
Thales

reported.

And? Maybe you should look it up, kid. Then you'd know the difference between a psychological term and an actual insult.

-fin
Thales