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" My Account "
Max1Nov 2, 2007, 3:58 AM
When will " My Account " be repaired ?
It seems that My Account is down more then it is working.
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it was fine all day today. They do maint. on the webiste and update it and since you tried so early it may be what they were doing!
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Max1Nov 2, 2007, 5:31 PM
Tried again on Friday at 6:30 PM, still not working correctly.
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whats not working correctly?
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Max1Nov 3, 2007, 6:38 AM
My 2 phone numbers are not listed.
No minutes of use available.
Some other phone # is listed.
Cannot access My Circle.
But my name is listed correctly when I open My Account.
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yeah I noticed my main line is missing and can't get the min for that one unless I call the automated number. But everything else worked.
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Max1Nov 3, 2007, 11:15 AM
Got it 1/2 working now.
I can see my secondary line, my circle numbers, but not my primary line.
Called customer service, they submitted a trouble ticket and said it should be corrected with in 24 hours.
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yeah my main line is gone too. It happened when they changed my account number!
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They shouldnt have to put a trouble ticket in to get all of your numbers to appear in myaccount its an easy fix for customer service
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since alltel upgraded myaccount it has driven so many calls into Customer service. It has and still has many issues. They need to fire whoever in charge of the website a hire legitimate webmasters
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Max1Nov 4, 2007, 3:15 PM
Called back in to customer service.
My "My Account" is is working correctly now.
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