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strobe

mobilecsr

Apr 11, 2007, 12:25 PM
please help...i have teh strobe,got it in dec...the phone sux but i can't upgrade or live with this phone any longer..it constantly freezes and yesturday gave some type of weird error message cam up????? how can i get another phone??
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krickt

Apr 11, 2007, 1:56 PM
sounds a lot like a warranty issue to me.
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mobilecsr

Apr 11, 2007, 2:09 PM
if i go through the warranty will i get the same make/model?? will it have teh same issues?
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allteljensen

Apr 11, 2007, 3:50 PM
you can have CS mail you a replacement or you can go to a hub store and pick up a replacement. if you have insurance on the phone, you can just tell asurion that you want to file a claim on a moto razr or lg 8600, whatever you want they dont know what phone you have, they'll mail you the new one. otherwise, shell out the full retail price and buy the phone you want.
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mobilecsr

Apr 11, 2007, 4:31 PM
I CAN REALLY FILE A CLAIM FOR THE 8600?????I LOVE THAT PHONE.THANK YOU 😁
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alejandro

Apr 11, 2007, 6:45 PM
i don't know about that, i know nothing about alltel or asurion but im sure if someone gets wind of your scheme you wont be getting any phone.
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MrAbstracto

Apr 11, 2007, 7:20 PM
Its called insurance fraud. It's a big no-no. Like possible jail time no-no.
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xyzpdq123456

Apr 12, 2007, 8:39 PM
i have done so much illegal stuff like that and it worked!
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MrAbstracto

Apr 13, 2007, 2:46 PM
Thank you for causing the premiums and deductibles to be more expensive for the rest of us.
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swq24

Apr 11, 2007, 9:36 PM
Ya you have to sent the phone back to them and they are going to know! then you are going to have alot more problems 🙄 don't listen to allteljensen they don't know what there are talking about! 🤣
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mobilecsr

Apr 12, 2007, 5:58 AM
I will keep that in mind.I wasn't sure if asurion works in diffrent ways with the diffrent carriers. With cingular they request the imei before sending the replacement phone. So I can assume the only thing to do at this point is to follow through with the warranty exchange? I have read that all of the strobes have the same problem? If that's the case,it would be a known defect through the carrier and I may be able to get a diffrent model? again i'm not sure how alltel works. 🙂
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krickt

Apr 12, 2007, 3:59 PM
With USCC they request the esn, and I have had them tell me what kind of phone I have before I get a chance to tell them myself.
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allteljensen

Apr 13, 2007, 10:13 AM
Asurion doesnt request/trace ESN's, so this is the loophole for INS claims. Sure, its against Asurion policy, but ignorance would be the best defense IF anything did happen after...

(What? I didnt request a Moto Razr, the Asurion rep must have misunderstood me...oh well, now I have a Razr instead of the ****ty Strobe...)
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mobilecsr

Apr 13, 2007, 10:53 AM
next ?,is teh 8600 insurable? 😉
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allteljensen

Apr 13, 2007, 4:12 PM
Every Alltel handset is avail via Asurion.
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krickt

Apr 13, 2007, 11:11 AM
We use a branch of Asurion, so maybe it's a difference from carrier to carrier. It's still insurance fraud.
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allteljensen

Apr 13, 2007, 10:10 AM
I've done it for walk-in customers, they bitched about getting a lesser quality replc for the INS claim, and I've given them the info to get a better phone...

The only thing he/she would have to worry about is a goody-goody WC if he/she picked up the new phone at a retail store...

Jailtime??? ahhh...sure, the FCC would be very concerned about this...dork
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foneguy

Apr 14, 2007, 10:39 AM
THIS IS INCORRECT INFORMATION.

Asurion does have the information on the phone, tracked by ESN. Obviously someone here has never bothered to read the Asurion documentation.

Asurion is able to track by ESN because part of the agreement that they sign with Alltel states that Alltel furnishes needed account information to them, regarding such things as phone make and model, and if premiums are up to date.
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