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Top message:  I HAVE QUESTIONS ABOUT NEW CUSTOMERS by verizonvx4400jd   Mar 15, 2004, 7:26 PM

Replying to:  Re: I HAVE QUESTIONS ABOUT NEW CUSTOMERS by defeat   Mar 17, 2004, 9:57 PM

Re: I HAVE QUESTIONS ABOUT NEW CUSTOMERS

by southwestcomm    Mar 18, 2004, 11:57 AM

Your handled reflects your attitude. Let me clarify a couple things.

1. Incorrect social. It is impossible for a dealer to create a new account with the wrong social. When credit is run the error will be caught and fixed before an account can even be created.

2. Double billing. The first month bill is the initial pro-rated use plus the first full month. All carriers charge similarly. If dealers explain this to customers then it is not a surprise to customers.

3. Discounts on phones. Dealer can sell handsets for any price they want - if the want to lose money they can even give them away. If they misrepresent mail-in-rebates or other discounts that is a credibility issue. Not all dealers are dishonest.

Sounds like you are a jaded call center employee. Why don't you find a new job and get a happier life.

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