Top message: Thinking out loud by cellphonesaretools
Replying to: Re: ????? by gloopey1
You absolutely made two false, unsubstantiated claims in one of your posts, and I proved subsequently that they were false. If you haven't figured that out yet, then logic and/or reading comprehension are not your strong suits, and I can't do any more to help you understand.
I cited source after source after source stating that Nextel had the lowest churn AND the most loyal customers, even to the point that they paid significantly more to have Nextel service than any of the other wireless company customers paid for Verizon/Sprint/ATT/Cingular's services. NEWSFLASH: Lowest churn and highest customer loyalty MEANS that company IS tops in customer service, which Nextel handily was before Sprint took over.
You stated in your last post "Churn figures have absolutely nothing whatsoever to do with network performance or customer service."
Say what? You have got to be the only person on the planet to draw that conclusion. I suggest you email Dan Hesse and the other wireless CEOs and see if they agree with your peculiar brand of "logic" (not). Handset choice may be a factor in churn for a small percentage of the customer base, but I don't believe any rational person would claim handset cool factor trumps network performance and customer service combined in defining a given provider's churn.