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Top message:  Thinking out loud by cellphonesaretools   Oct 24, 2011, 11:17 PM

Replying to:  Re: ????? by cellphonesaretools   Nov 2, 2011, 12:33 AM

Re: ?????

by gloopey1    Nov 3, 2011, 5:40 PM

gloopey1 said:
"Nextel never had a single year that their customer service or network tied with Verizon, yet Sprint has managed to accomplish this."

cellphonesaretools said:
Interesting that you are still flapping your gums about all this, but providing absolutely no facts and no reliable sources to back up your opinions. Let me show you how it's done:

Below are several wireless-industry publication articles, along with hyperlinks, which is MY supporting evidence to back up MY statements that Nextel used to have THE LOWEST CHURN IN THE INDUSTRY BEFORE SPRINT TOOK OVER NEXTEL:...

Churn figures have absolutely nothing whatsoever to do with network performance or customer service. If that were the case, then we should all conclude that country music and rap/hip-hop are the best forms of entertainment since both genres have such loyal followings (more so tha any other). Classical music, by comparison has steadily lost fans for the last 50 years. Yeah, I'd say this is faulty reasoning on your part.

cellphonesaretools said:
...There, THAT is how an intelligent, diligent, truthful person backs up their statements. You should try it some time, rather than just flap your gums with the same tired opinions and unsupported statements you usually make...

Unsupported? I cited the two biggest consumer polling agencies in America, and you claim that somehow I didn't?

On the other hand, you cited links that support your claim that Nextel ran a very successful business in the early part of the 21st century--nobody is disputing that. What you apparently don't understand is that operating a successful business doesn't necessarily mean that you put out a quality product or great service.

Have you ever gone into an Abercrombie & Fitch store? I unfortunately have. Back in the 90's, they were one of the most successful companies around. The reason for their success was not due to offering superior customer service or better quality clothing than their competitors, it was all about marketing. A&F managed to figure out a way to market their retail clothing to young people in such a way as to appear "cool."

You see, it's all about the glam factor these days when it comes to who's going to make the money. In 2003-2005, Nextels were the coolest phones out there. Nobody had a smart phone or anything else like it. Carrying a Nextel meant that you were somebody important where you worked. Does anyone honestly think an at&t iPhone is a better telephone than every other device on the market? You go and figure it out.

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