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Despite new PTT promises, Nextelians leave in droves

by cellphonesaretools    Jul 29, 2011, 12:43 AM

Well, I'd say that Sprint's Q2 results speak for themselves, and they pretty much support what I said in my earlier posts in this thread:

http://www.phonescoop.com/articles/discuss.php?fm=m& ... »

If Sprint's customer service is so good, and their future so bright, why is it that 327,000 iDEN customers left just last quarter, despite the fact that Sprint announced they would have the "next generation" of push-to-talk over CDMA, with high-speed data in addition to great new PTT features, starting the end of this year (2011)? "A new generation of PTT that will not only be as good as Nextel iDEN, but better." And yet, KNOWING that this supposedly great new PTT system of Sprint's is just around the corner a few short months from now, Nextel customers are still leaving Sprint for Verizon & ATT, faster than Sprint can add new CDMA & WiMax customers.

The fundamental reasons Sprint is losing Nextel customers are (a) most Nextel customers hate Sprint for their lousy service (compared to the original Nextel's stellar customer service), (b) Nextel customers hate what Sprint has done and is doing to Nextel & iDEN, because iDEN just flat WORKS, whereas nothing Sprint has done in the way of PTT has been worth a hoot, thus (c) Nextel customers have absolutely no faith that Sprint will be able to pull off their "next generation PTT". And effectively, Sprint has already lost the 4G race to Verizon, so their WiMax trump card for broadband data has turned out to be a big zero.

An intelligent person has to ask him/herself: With the superb, never-been-equalled iDEN PTT going away soon, why would any customer stick around for Sprint's inferior service and inferior networks when they can go to Verizon and get good service and a great network? What could possibly be the drawing card for former Nextel customers to put up with Sprint's historically weak performance, when Sprint's cross-town rival Verizon is so much better in all respects (that is, once iDEN is gone)?

The great thing about a relatively free-market country like the United States is that people vote with their feet and their wallets, regardless of what the CEOs and marketing departments spew out. People paying for service will leave for the competition when they feel they are not getting their money's worth, or if their current service provider is to much hassle to deal with. And the Nextel customer base is voting LOUDLY that they have no use for Sprint's CDMA & WiMax networks or services and more importantly they have no faith in Sprint's future, especially when it comes to replacing iDEN (also fading quickly is everyone's faith in Sprint's 4G future).

Below are several direct quotes along with the hyperlinks to the source articles. The real whopper is Dan Hesse's own words "Assuming the completion of successful testing of push-to-talk and finalization of a migration plan for push-to-talk customers,..." There you have it. Dan Hesse himself doesn't even have faith they will be able to successfully replace iDEN PTT with theri upcoming second attempt at CDMA-based PTT emulation.

I rest my case. Sprint itself is by far its own worst enemy, and for every small step forward they make, they take two or more steps backwards.

SOURCES:

http://www.telecompaper.com/news/sprint-q2-sales-up- ... »
"...while the postpaid total fell by a net 101,000 customers as losses on the iDen network offset gains under the Sprint brand on CDMA."

http://www.phonearena.com/news/Sprint-posts-wider-lo ... »
"Not surprisingly most of the losses came from Nextel and iDEN customers, with a total of 327,000 net customers flocking to other carriers. Sprint on its part added 226,000 new users."

http://www.thestreet.com/story/11202292/3/sprint-nex ... »
Dan Hesse, Sprint-Nextel CEO, during the Q2 conference call today: "Assuming the completion of successful testing of push-to-talk and finalization of a migration plan for push-to-talk customers, accelerated depreciation could begin in late 2011 or early 2012."

http://finance.yahoo.com/news/Sprint-posts-wider-los ... »
"It lost 101,000 subscribers on contract-based plans, which are the most lucrative, since Nextel subscribers continued to hang up on a network that Sprint is phasing out."

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