Top message: Derizon now will charge $35.00 to TRY a phone from their horrible network. by bigkahunano
Replying to: Re: Derizon now will charge $35.00 to TRY a phone from their horrible network. by dromant
Re: Derizon now will charge $35.00 to TRY a phone from their horrible network.
1) They have the overall best-performing cellular voice network in the US. Not the best data (Sprint) and not the best PTT (Nextel), but overall it is hard to agrue that Verizon doesn't have the best cellular voice network in the US. And after all, cellular voice calls are 90% of why people carry cell-phones.
2) They have pretty decent customer service.
3) They have an excellent marketing group.
T-Mobile has better CS ratings than Verizon, but T-Mobile also has the highest churn. Why? I'm guessing it's because the T-Mo network is the worst in the US, and it takes BOTH good CS and good network to keep customers.
No carrier is perfect, none of them has complete coverage, and none of them is the best in all categories. But overall Verizon is either at or near the top in enough of the important categories that they win (at least at this point in time).
Personally, I do not like Verizon's business tactics, so I don't use Verizon, although my spouse does. Yet a reasonable person has to give credit where it is due, and Verizon's customers would not rate it the top carrier overall if there weren't reasons for that.
There's plenty of room in this huge, free country of ours for everyone to choose their preferred carrier and go on about their own business.
No replies to this message