Is this true?
thedish8204 said:
just call ccare who in the end will always take care of the customer.
Hahahahaha, right. right.
Some store reps are deceitful, just like some call center reps are. I've seen it from both. It's worse when it's a call center rep, though, because the call center rep gets to hide behind relative anonymity whereas the customer can go back and see the rep face to face.
To the OP, your friend got suckered into adding a second line to his account. Tell him to return it unless he wants to pay for it for two years.
And by the way I know reps and former reps for all the big companies, and they ALL do it. So VZW peckerwood guru, it happens to your holy than thou company too.
🙄
I work for Sprint retail, hence why I mostly post in the Sprint and Shop Talk boards, not sure how you read that to think I was a VZW rep...
Where did I say it doesn't happen with all carriers? Nowhere. It's a known thing that most all wireless sales reps fall into. "no, you're not eligible for an upgrade but we can add a line and get you a cheap phone." That's if the rep is at least up front about it. Sometimes the rep will just flat out mislead the customer, which is what my post was about.
😉
So mabey..screwed?