So, to clarify:

1)Company has never been sold, just grew out of a number of smaller companies that operated mainly under the name FleetCall

2) JD Power award winner as the best Cust service in the wireless industry. Kind of like saying they suck the least out of an industry where cust service is not great.

3) No way Nextel could be, or would even think about committing the kind of fraud you imply, Mistake on their end, sure, could be a billing error. Mistake on your end? Could be. Understanding billing forward and/or arrears can be confusing sometimes. Nextel could not risk the kind of large scale fraud you're indicating on large numbers of customers. Just too big a risk. So, are we supposed to believe they're just picking on you?? Unlikely. Just a misunderstanding on your end or a mistake on theirs, nothing sinister about it there, chicken little.