JD Power Award, Customer Care 2007 (Vol. 1)
T-Mobile Ranks Highest in Wireless Customer Care Performance for a Fifth Consecutive Time
WESTLAKE VILLAGE, Calif: 25 January 2007 — Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings when compared with issues handled by a live representative, according to the J.D. Power and Associates 2007 Wireless Customer Care Performance StudySM—Volume 1 released today.
For a fifth consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers by creating a positive experience among customers who contact the carrier for service or assistance. With an index score of 107 points, T-Mobile performs well across ...
(continues)
WESTLAKE VILLAGE, Calif: 25 January 2007 — Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings when compared with issues handled by a live representative, according to the J.D. Power and Associates 2007 Wireless Customer Care Performance StudySM—Volume 1 released today.
For a fifth consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers by creating a positive experience among customers who contact the carrier for service or assistance. With an index score of 107 points, T-Mobile performs well across ...
(continues)
...
maybe so but i have more customers porting they're number back to sprint after porting to tmobile for only a short time than any other carrier so thaey must be lacking somewhere
...
That's a true statement.
I have nothing against T-Mobile, but having used T-Mo for the past two years and also carried Nextel for the past four years, I can testify in any court in the land that T-Mo's coverage was only about 60% of Nextel's coverage area, and call quality was about 40-50% as good as Nextel's. That was my experience in eight or ten states in the continental US.
I just howl when I see T-Mo billboards in the Los Angeles area that claim T-Mo has the fewest dropped calls in southern California. Those ads are so very incredibly flase I can't beleive that a company with the golden CS reputation that T-Mo has, could even consider putting such blatant falsehoods on billboards throughout the LA area. I live in LA County, and ba...
(continues)
I have nothing against T-Mobile, but having used T-Mo for the past two years and also carried Nextel for the past four years, I can testify in any court in the land that T-Mo's coverage was only about 60% of Nextel's coverage area, and call quality was about 40-50% as good as Nextel's. That was my experience in eight or ten states in the continental US.
I just howl when I see T-Mo billboards in the Los Angeles area that claim T-Mo has the fewest dropped calls in southern California. Those ads are so very incredibly flase I can't beleive that a company with the golden CS reputation that T-Mo has, could even consider putting such blatant falsehoods on billboards throughout the LA area. I live in LA County, and ba...
(continues)
...
