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I HAVE QUESTIONS ABOUT NEW CUSTOMERS

verizonvx4400jd

Mar 15, 2004, 7:26 PM
I currently have Verizon wireless and i am ending my contract wiht them to go with Nextel. let me cut to the chase. My friend has the i90 and just got the i730. she gave me her i90 to get turned on as a new customer. i was wondering if i could just go up to the store and get it turned on or if there is some permission that i need to get from my friend? if you know anything about his please E-mail me at preppystud07@hotmail.com THANK YOU SO MUCH!
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defeat

Mar 17, 2004, 9:57 PM
WHY DO PEOPLE WANT TO COME TO NEXTEL?????? NEXTEL IS HORIBLE. I work for them. I get SO MANY CALLS EACH DAY from PISSED off people. Anywho, its your choice. You can take your i90 to the dealer. All you need is a new sim card, and a credit check. Be prepared for a 200$ or 500$ deposit if you have bad or no credit. Once you get a new SIM card, you have to call the Nextel Welcome-Verify department. MAKE SURE that all the info the dealer wrote down (like your address, social security, billing address) is correct. If you get as much as ONE digit of ur social security number wrong, you can end up waiting up to 72 business hours to have your phone activated. And also, on your first bill, expect a DOUBLE CHARGE, because we charge one mont...
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southwestcomm

Mar 18, 2004, 11:57 AM
Your handled reflects your attitude. Let me clarify a couple things.

1. Incorrect social. It is impossible for a dealer to create a new account with the wrong social. When credit is run the error will be caught and fixed before an account can even be created.

2. Double billing. The first month bill is the initial pro-rated use plus the first full month. All carriers charge similarly. If dealers explain this to customers then it is not a surprise to customers.

3. Discounts on phones. Dealer can sell handsets for any price they want - if the want to lose money they can even give them away. If they misrepresent mail-in-rebates or other discounts that is a credibility issue. Not all dealers are dishonest.

Sounds like you a...
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defeat

Mar 18, 2004, 9:07 PM
I take it that you are not a Nextel customer, or if you are, then you have done the following: Paid your bills on time, researched the company before signing up, and you double/triple check something before you make the change to your account. You see your point of view. I see mine, and every other Nextel customer that I speak with.

When you become a Nextel Customer Care Rep, or work in the Welcome-Verify dept (which is what i happen to do) you can argue with me about the incorrect social security number. I've seen it happen, not once, but a lot of times. The only thing that would give you an error is when you run the credit check.

The pro-rating, yes, you are right. You are pro-rated the first month, and then you pay one month ...
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southwestcomm

Mar 18, 2004, 11:09 PM
You have argued your point well, but are pointing fingers in the wrong direction. 99% of the problems you detail are due to dishonest, or incompetant, dealers - entering social #'s wrong, promising credits that aren't available, waiving activation fees, etc etc.
As for the billing issue, whether or not the customer receives a bill for two months on the first bill or just a prorated amount and then the full bill they are still responsible for billing from the day of activation. It is a shock to customers I agree but Nextel is not billing for service not used.
As for me, I am a Nextel dealer and have been very happy selling Nextel services for three years now. I am honest with my customers and don't have the problems you speak of.
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