Quick Question
I have a customer here who wants to port their number from Nextel to Cingular. Problem is he was under the impression that his Nextel service would have to be disconnected first so he disconnected his service yesterday and today he is on here wanting to keep his number. Nextel says they will not breifly turn it on without him having to pay a month of service. Is this policy or should we keep fighting for the number without fee?
...
Nextel is correct they will not port an "inactive Number" I believe they will also charge customers $25 bucks when they take thier number to another carrier. You will be better off to either reactivate or give them a new number. Does the customer have number gaurd? AND.........why would they want to leave NEXTEL? anyway???????
...
Actually, all charges were waived. It no longer costs money to port. And, you would want to leave Nextel for the same reason you would want to leave any other company. Lack of service or not happy with the company in general. He happened to be unhappy with the service. He was not getting any at his house or new job and it was his main phone. Thank you for your response, I do appreciate some info as opposed to none.
...
yea, sometimes companies do that especially charge no fees to port. they used to, but sometimes if the customer is having no service or anything they might waive everything becuase the tech support people couldnt help them and things like that.
if he wasnt getting it in his house he should think of a few reasons why not.
1. the phone was terrible needs to get it fixed or looked at
2. get a new phone
3. get tech support out there to do an evalution of the area.
if he wasnt getting it in his house he should think of a few reasons why not.
1. the phone was terrible needs to get it fixed or looked at
2. get a new phone
3. get tech support out there to do an evalution of the area.
...
y cant it be that nextel just didnt get service in his house? nextel is not the best and wont get service everywhere as well as all the other carriers.
...
True that. All carriers have their dead spots and Nextel is not a stranger to it. That does not measure the quality of the company by any means, just the quality of service. Each customer has a different company that works for them and if they have problems with the one they are on, they have the freedom to go somewhere else.
...
there could be interference throughout the house and the effects signal quality and strength. it could be how the tower was made and that the apt or house that he was living in was facing away from the tower. there are many factors. maybe the power mgmt on the cell site wasn't good enough and strong enough. again, there are many reasons, thats why he should have done the necessary steps to try to get it fixed.
"nextel is not the best and wont get service everywhere as well as all the other carriers."
According to you? Doesn't matter what you say, because again, I look at churn, arpu, lifetime revenue per user and things like that. guess what? Nextel is leading the industry in all categories (cept for total subscribers). it would be ...
(continues)
"nextel is not the best and wont get service everywhere as well as all the other carriers."
According to you? Doesn't matter what you say, because again, I look at churn, arpu, lifetime revenue per user and things like that. guess what? Nextel is leading the industry in all categories (cept for total subscribers). it would be ...
(continues)
...
I am not disputing what he says but we did get all charges waived. If there is a charge to port, we were not informed and I would hope that he would not be charged. That is of course if it doesn't say that in the contract he signed. I think Nextel is a reputable company and my company used to sell them but I have had many complaints about the service.
...
i have had some problems sometimes and when i talked to my people who was in charge of this area, they would get it done and get it fixed.
...
but how long would you be on the phone? how long before the problem was fixed?
...
i would be on the phone with my people for a few hours just letting them know what tower i was on what freq it was on, if there was any problems with the phone, any codec problems. (the technical stuff you might not understand) then the problem was fixed, i belive, in 2 weeks becuase there was some problem with the T1 line and the power managment on the tower wasnt set right for the freq that i was supposed to be getting.
the point is; it got done. i actually have not have a drop call in a long long time and i have nextel for 6 years now.
thats why i had cingular/att wireless for those 2 weeks.
the point is; it got done. i actually have not have a drop call in a long long time and i have nextel for 6 years now.
thats why i had cingular/att wireless for those 2 weeks.
...
thats ok if you have had many complaints about the company, but the customer needs to do things to try to improve their service instead of just complaining to others.
they need to do those things that i have said.
1. call up nextel customer care and tech support
2. check their phone for any problems with CC and TS
3. check their area for coverage problems with CC and TS.
if they didnt do any of that, then they should and stop complaining that nextel isnt that great as they think they are, becuase churn, arpu, lifetime revenue per user, and sub growth says otherwise. nextel doesnt monitor every single client on their network, and other providers dont do the same, so thats why customers need to tell them if they are having any probl...
(continues)
they need to do those things that i have said.
1. call up nextel customer care and tech support
2. check their phone for any problems with CC and TS
3. check their area for coverage problems with CC and TS.
if they didnt do any of that, then they should and stop complaining that nextel isnt that great as they think they are, becuase churn, arpu, lifetime revenue per user, and sub growth says otherwise. nextel doesnt monitor every single client on their network, and other providers dont do the same, so thats why customers need to tell them if they are having any probl...
(continues)
...
but if they have done that or their contract is up and they would rather just port to a carrier that doesn't require them to do all of those things, why wouldn't they. the coverage isn't spectacular. 😕
...
yea, your first part is right. i thought that he was in the middle of the contract, maybe i read it wrong. oh well
yea coverage is very good actually. (if you look at it from a nationwide standpoint.)
yea coverage is very good actually. (if you look at it from a nationwide standpoint.)
...
I've used Cingular, Sprint, T-Mobile (sidekick), & Nextel in a business capacity. Back in the day, I sold Nextel & Bellsouth Mobility. NOW AGAIN, me personally, I would have to say Nextel was the best when it came to Tech Support issues or concerns. Ranging from handset issues, why I have coverage in the crapper but not the kitchen, dropped calls, & overall crappy svc. I never received the "There's nothing we can do about it" routine or "it's something your customer must be doing" even if the reason was their coverage is crappy. If you want to leave, leave...
Hey nextel18, wasn't there something in the news about Nextel dumping a slew of money in the Florida market? Any word on that?
Hey nextel18, wasn't there something in the news about Nextel dumping a slew of money in the Florida market? Any word on that?
...
nextel is still the best when it comes to tech support issues and concerns. their tech support people and field tech peoples are very very smart and they will do anything to help the customers.
"Ranging from handset issues, why I have coverage in the crapper but not the kitchen, dropped calls, & overall crappy svc. I never received the "There's nothing we can do about it" routine or "it's something your customer must be doing" even if the reason was their coverage is crappy. If you want to leave, leave... "
yea, very good points. but in some cases if the tech support people and field techs cant fix it, sometimes they would say we will waive all charges and you can go to port somewhere else. it does happen sometimes.
"Hey nexte...
(continues)
"Ranging from handset issues, why I have coverage in the crapper but not the kitchen, dropped calls, & overall crappy svc. I never received the "There's nothing we can do about it" routine or "it's something your customer must be doing" even if the reason was their coverage is crappy. If you want to leave, leave... "
yea, very good points. but in some cases if the tech support people and field techs cant fix it, sometimes they would say we will waive all charges and you can go to port somewhere else. it does happen sometimes.
"Hey nexte...
(continues)
...
That customer should look at his subscriber agreement. There is a section on number portability and number gaurd that is required to be read by the customer and initialed. Nextel is unfortunatley very bad about explaining some of these things if the customer doesn't ask.
...
Ok well if so, why does Nextel charge and no one else does. I just don't think it's right. I have ported 3 numbers in the past 2 days from Nextel and it kinda sucks that I am going to look bad for not informing my customer about the charge they will receive for simply keeping "their" number. Even if it is in their contract. I do thank ya'll for telling me so I can inform people that Nextel doesn't want to give up phone numbers easily and they should just get a new one. It just kind of sucks.
...
well nextel is basically for businesses and not really for individual consumers. i dont want to say that they dont care for individual consumers, but they kind of dont. they dont attack them as much, cept for the release of boost mobile.
atleast they dont charge for numberguard.
since not many people are porting away from nextel, nextel wants to take advantage of those who do by having them pay. thats just how it works.
if a few people are using it they would charge a lot, however, if many people use it they wont charge so much.
atleast they dont charge for numberguard.
since not many people are porting away from nextel, nextel wants to take advantage of those who do by having them pay. thats just how it works.
if a few people are using it they would charge a lot, however, if many people use it they wont charge so much.
...
