Derizon now will charge $35.00 to TRY a phone from their horrible network.
If your service was so great you wouldn't be losing money on people trying phones you would win them over after a couple of days trial. Apparently what they do know is marketing, just a bunch of smoke and mirrors on their TV ad's but when push comes to shove they are LOSING money because they have to charge $35.00 to try a phone.
So they must not be the BEST as they claim, if you were the BEST then you wouldn't need the $35.00 trial fee.
Can I get an AMEN!!!
And secondly their sales reps don't know what they are doing because they are giving the customers the wrong phone and or the wrong data package. Thats good to know. I'll stay away. Thanks for the admission of guilt.
2) Every phone company has idiots who are trying to make the sale on the data package rather than the right phone for the right customer.
I don't have a problem saying that there are areas that VZW needs to work on. While I am not excited about the restocking fee, I understand why the company is charging it. This is going to affect someone who returns the phone the same day because they picked up the wrong one or the person who gets a phone that isn't working. This is going to affect the people who come in and upgrade to a storm and two weeks later re...
you claim to be a business man.. are you telling me that if there was a forum where your competitors and their customers talked candidly about their service you wouldn't drop in to see what everyone is saying?
Of if someone was trashing your company with incomplete/false information you would say nothing?
There are much cheaper unlimited plans out there, all from local carriers. But people don't go for them because of coverage and customer service.
Price isn't everything anymore. If sprint works where you need it, then it is a great value. but if sprint doesn't offer coverage where you need it, the money saved is kinda pointless.
Not all the time. A lot of Verizons Towers Sprint can't roam on. Only 911 calls only, you will see No Service tho.
Sprint cannot roam wherever there is Verizon, just like I'm sure there are some places Sprint has coverage that they don't allow Verizon to roam off of.
by the way, we just got our first batch of boost phones, i'm so jacked up it's not funny. we've had so many people come in asking about boost, now we can hook them up. palm pre about to roll out, had an awesome chat with a technician who is field testing the phone and his iPhone friends are jealous... good time to be repping sprint
Funny almost 2 yrs after I heard from all of you Derizon marks that Sprint would be bankrupt and out of business we are still here. I love messing with all of you Derizon Drones that can't think for yourselves. You have to spout the company drivel, smoke and mirrors, and try to say what that you have a good company. I will still stay away. Derizon spouts nothing but lies and bull. I'll keep my reliable network Sprint.
I give credit to Verizon for having a good voice network and a winning advertising strategy, but indeed Verizon is a fundamentally dishonest company with below-the-belt tactics simply being part of their corporate DNA.
The more Verizon zombies there are, the less crowded are the airwaves for Sprint & Nextel customers :-) So let them think they have the best network, and just ignore their strutting and their smugness, as long as they stay away from Sprint & Nextel :-)
This restocking fee is to cut down on people playing the system and signing up for a quick phone while they shop around for a better deal on the phone they really want.
On top of that, this fee will not apply if you port your number, or decide not to stick with verizon, but only if you buy one phone then decide you really want another because it ruins the value of the phone in the process.
Actually Good Try but none of the communications companies could afford my salary. I actually work for a major Oil Company. And no I have no affiliation with Sprint but thats a good try. However, when I want to get my job done with the BIG OIL I use Direct Connect from NEXTEL!!! As far as sales go I have forgotten more about Sales then you will ever learn. But you must work for Derizon.
Now we know you are full of it.
Last time I checked I live in the USA and I am allowed to speak ...
The fee is only if you get a phone, you like the network, but you want a different phone (and it ISN'T because the phone sucks, but you just want a different model). If a phone is returned and it has over a certain amount of talk time, it CANNOT be sold as new, and must be sold instead as a refurb or a warranty replacement. That is a huge loss the company is taking (much more than $35) for someone who just wants a different phone.
If you hate the service, or if the phone is defective, you don't have to pay this cost.
I HAVE NEVER LOST A CELL PHONE IN MY LIFE AND HAVE NEVER HAD A DERIZON PHONE. I JUST DON'T LIKE DERIZON'S TACTIC'S. IT'S OBVIOUS BY YOUR LOG IN NAME SWILL THAT IS WHAT YOU GET WHEN YOU DEAL WITH DERIZON. SWILL. DERIZON SUX ALWAYS HAS ALWAYS WILL.
1) They have the overall best-performing cellular voice network in the US. Not the best data (Sprint) and not the best PTT (Nextel), but overall it is hard to agrue that Verizon doesn't have the best cellular voice network in the US. And after all, cellular voice calls are 90% of why people carry cell-phones.
2) They have pretty decent customer service.
3) They have an excellent marketing group.
T-Mobile has better CS ratings than Verizon, but T-Mobile also has the highest churn. Why? I'm guessing it's because the T-Mo network is the worst in the US, and it takes BOTH good CS and good network to keep customers.
No carrier is perfect, none of them has complete coverage, and none of the...
I love how you blindly assault a company that continues to post billions of dollars in profit every year, millions of net adds every quarter, and industry leading churn year and year out, yet blindly defend a company that is bleeding customers left and right. If Verizon's policies were that bad - people wouldn't continue to use them. How do you feel about your own companies past policy of cancelling customer's that called customer service too much? That was definitely a customer friendly tactic....
So...posting billions of dollars in profits equals good service? If that were the case, the dope peddlers of America would be the ultimate business models to fashion a company after, since ...
In my previous post, I should have stated that Verizon's marketing prowess is far better than their operational & CS abilities. And just as "discretion is the better part of valor", so is "marketing is the better part of business success".
Although Verizon definitely uses questionable tactics (as I did state in my previous post), they do have the overall best network in the US. Not perfect, nowhere near as good as they have people believing it is, but overall it is slightly ...
I wouldn't know about my companies policies, since my company has nothing to do with selling cell phones. (I'm not in the business, just a consumer that does not like being lied to, as Derizon does.) I just happen to agree with Cellphonesaretools that Derizon does a great job of Marketing (read Lying) about what they think they can do, but in reality don't, won't or can't do.
but if the network is good and you just want to try a diff phone you have to pay to make up for the money verizon lost by you turning that first brand new phone into a warranty replacement device.