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T-Mobile Gaffe

pranu

Jun 16, 2004, 11:24 AM
Not that this is a complaint post - just something that happened with me at TMo that I thought I should share. Hopefully I can resolve it soon enough

Alright I guess I spoke too much good too soon. I used to sing praises of T-Mobile on this forum until sometime back.

But now with the advent of Summer and leaves springing up on the trees - I have lost my signal - TOTALLY!

I have had TMo for 3 years now and this is the first time this has happened! Previous summers were much better and service had only been progressively getting better!

So I spoke to a TMo rep. She and I checked the signal strength on My T610, another 6610 and noticed that it was still a problem. So she said she will
1. have them send me a replacement T610 (I de...
(continues)
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JDigital

Jun 16, 2004, 12:13 PM
I doubt is has anything to do with summer. It sounds like there is some sort of cell site malfunction in your area.
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pranu

Jun 16, 2004, 12:39 PM
I thouht so too - but I seem to have had a noticeable decrease in reception in the Washington DC area.

Even on one of the MOST major interstates over here I-66 - there are patches where the signal just plummets! (wasnt so before!)



Q - Does the number of people served by a single cell affect signal strength? Or is there a situation that if you get a singal from a tower then thats going to be as good as it gets - and once the tower is maxed out its capacity then other people wont get a signal at all?
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southwestcomm

Jun 16, 2004, 3:57 PM
Yes to both. A cell site can only handle a certain amount of users. Once all the spectrum is tied up no other user will be able to make or receive calls under the footprint of that site.
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shiroitora

Jun 16, 2004, 3:59 PM
The number of people on the site doesn't affect your signal. You could have 100 people on a site that only supports 50 and they will all show signal because there's a separate timeslot set aside for signaling. But if all 100 people make a call at once half of them are either going to drop or get the "all circuits are busy" message. Maintaining a signal doesn't take up a whole time slot, only making a call or transfering data.
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funkitai5

Jun 16, 2004, 4:06 PM
I live in the DC area (and have tmobile)......and just this week I've noticed my reception has dropped dramatically. The antenna on my v60 fell off a few weeks ago, and i have no home phone so I know the areas i get solid reception........but lately I'm been getting 0-1 bars when I used to get full signal w.out antenna.
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muchdrama

Jun 16, 2004, 12:13 PM
pranu said:

My QUESTION - What do I do? I am thinking of keeping this second phone. Seems like a flaw in their system. Will they catch it? Will the bill me for it?

Here's a diabolical thought. Keep the extra phone they shipped you, sell it on Ebay...and pay the cancellation fee to disconnect your second line. I'm an evil genius!
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pranu

Jun 16, 2004, 12:36 PM
😁 😁 but honestly I would like to remain with T-Mobile.

Everywhere else that I have travelled in the US I have had great coverage and I like my plan.
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muchdrama

Jun 17, 2004, 11:01 AM
muchdrama said:
pranu said:

My QUESTION - What do I do? I am thinking of keeping this second phone. Seems like a flaw in their system. Will they catch it? Will the bill me for it?

Here's a diabolical thought. Keep the extra phone they shipped you, sell it on Ebay...and pay the cancellation fee to disconnect your second line. I'm an evil genius!
Pfft. Offer a guy a perfectly good diabolical plan and he throws it right back in your face. I'm not sharing my evil genius any more.
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Aleq

Jun 17, 2004, 9:19 AM
Are you still using your original SIM card? Because if you have a three year old card and suddenly have lost all coverage even after a phone exchange, that's the first place I'd look... Try swapping your SIM with another TMobile customer who's having no problems, and see if the no coverage problem transfers to their previously functioning phone. If it does, bingo--you have a bad SIM! 😁
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pranu

Jun 17, 2004, 9:31 AM
Thanks Aleq! Unfortunately the account that I am keeping is the newer one, so my sim is less than a year old.

That would have been a swell solution if that were it! I would have never thought of that!!!

Even other T-Mo customers that I know around here are complaining about the drop in service. Pretty much all over the Northern VA area.
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sherryberry

Jun 20, 2004, 10:48 PM
That's weird. I've had no problems here in IL. There is probably something going on with the towers then. And it could be a ton of towers having problems so it might take them a little while to get to every problematic site. So maybe try calling cumstomer service again and ask them how that's going along.
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