What an Adventure (T-Mobile Fact)
It all started around January, when I wanted to buy the Samsung E715. I had been looking around online and it so happened that there was a T-Mobile booth in my local mall. Well, I do go to the mall a lot and can say that I had never seen it there before, quite odd it's right infront of finish line.
So over a couple weeks, I had gone there 2 or 3 times. My father and I were worried what the coverage map showed us, but one of the T-Mobile reps said "My service is perfect". Thats the first lie....
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aunit43va said:It's not Tmobile you should be disgusted with, it's the idiots they hired to sell you their phones. Welcome to the world of commissioned salesmen. Always check with friends and family first (or here!) before going with any particular service.
My father and I were worried what the coverage map showed us, but one of the T-Mobile reps said "My service is perfect". Thats the first lie. "You can get it inside and outside no problem." Second lie. "Don't worry about the map you see it covers Poughkeepsie and its surroundings." Third lie.
T-Mobile you disgust me.
Like muchdrama said, its not the company... sadly like every wireless carrier, idiots do get hired.
Research every carrier before signing anything. T-Mobile direct dealers (the actual corporate retail booths, stores, kiosks) are equipped with an interactive map that can pinpoint down to a street address where there is coverage.
Sorry for your bad experience but the FCC isn't going to do anything.
I've been with T-Mobile for over two years now and knock on wood no problems in that time with the exception of some moderate degrading of call quality....we had 2 V60g phones and upgraded both to X105 Samsungs an...
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Now granted, if the service was this bad, it is his fault for not researching ALL of the available carriers.
Here in Arizona, T-mobile is great, as long as you only plan on using your phone in either the Phoenix metro area, or in just Flagstaff, or just in Tucson. It also gives some coverage on the major highways, thats it. Thats about 10% of the state, maybe.
Here the best choices are Sprint, Verizon, or Alltel because the CDMA coverage actually lets you go other places. And lets face it, when the temperature reaches 115...
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You knew about the 14 day deal. I always tell my customers that they should never trust the salesman, just try it out and bring it back if you don't like it. You are obviously an idiot, trust me you signed a contract so you are stuck. Also there is nothing you can do to get out of it, other then the $200 early termination.
And you should've cancelled within 14 days, then you wouldn't have gotten a cancellation fee at all. From what I'm understanding, you should've noticed right away that you're not getting reception in your area and should've cancelled right then. Or did this sales perso...
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