Unbelievable
(continues)
I am not asking them to be Moron proof, in this country good luck. They are not even responsible. If a coverage map shows the entire 3 state area, what would a reasonable person conclude? False, tricksey Hobbitses.
Aleq said:
Okay, so let me get this straight. It's TMobile's fault that he went over the minutes because our excellent coverage tempted him to overuse his phone?
Yeah, I'm with a competitor, but that was his argument. I'm sure you guys put up with the same crap too. Like they broke their own cell phone, due to stupidity, THEY declined the insurance because either their "homeowners insurance will pay for it" or they're too cheap to spend $2.99-$4.99/mo or don't want to pay $35/$50 deductible. What we normally say, which most customers don't get... If you're a dumb@$$. and ya total your brand new car, are you just going to be given a brand new car at no charge? Same difference, you pay a monthly/yearly...
(continues)
It's a ****ing contract - you signed it. If you didn't read it in its entirety you're the one to blame.
MyFriendTheApe said:
It's a ****ing contract - you signed it. If you didn't read it in its entirety you're the one to blame.
*music playing in background*
*Have I told you lately that I love you*
All I gotta say to Ape on this one is AMEN!!!!
Read what ya sign. If you don't understand, ASK. Don't blame us because you're hooked on phonics!!!
Aleq said:
What amazes me is that I get calls from new customers asking questions about their rate plans and such, and they APOLOGIZE for taking up my time! 😳 I hasten to reassure them that I'd rather a thousand times spend ten minutes answering the questions first than spend an hour getting across to an irate customer information they should have gotten up front... What do they think the wireless companies spend all that money on call centers for, if not to disseminate information?
I know whatcha mean... And I advise the customer that's why I'm paid to be there, to answer questions, no apologies needed, I'd rather them know their rate plan before hand so they don't turn into the latter....
the regional plan documentation basicaly states that there are no roaming charges. Having a regional plan means just that.. ITS REGIONAL. While you're in your region, as long as your phone is working, use it.. you'll never see an extra charge provided you're calling to and from your regional area and you're not exceeding your minutes.
What's so hard to comprehend about that and how is it even possible that you feel you've been taken for a ride?
LMAO I hear it every day, and all I say is ya see that thing you signed called a CONTRACT? Read the dayum thing!!!!. I hear so many times about "my lawyer will do this and that". You're disputing a $50 charge that you have to pay a decent lawyer about $400/hr to dispute when it's on the contract and you're just SOL.
The general replay?
Have a nice day, thanks for choosing *censored for non-t-mobile carrier content* 🙂