Hey Andy, obviously your a Tmobile troll, I could give a crap what u think but others might, thats why I am replying, I no longer care about getting a cheap refurbished phone, lol, I feel its my quest to spread the word on what a sleezy company they are, but ya know they all are in a way its just that this was one too many times for me,,,plus the service , the Pakistani call centers, the robotic supervisor, but the worst of the worst is the dropped calls its SO frustrating it is the worst and something ive NEVER experienced with ANY carrier, btw I used to have sprint they rocked jacky, I mean Andy, tried Tmo last year to get this phone at car toys,,,, and dude I had a jell case and a screen protector, im anal about keeping my phone like new,,lol if u only knew, if you think I threw my phone your a tool...