Top message: T-Mobile’s Valentine’s “Cupid’s Arrow Hits Mark” Day Sale was a Rip-Off by PrinceJason
Replying to: Re: T-Mobile’s Valentine’s “Cupid’s Arrow Hits Mark” Day Sale was a Rip-Off by MissSLM07
Re: T-Mobile’s Valentine’s “Cupid’s Arrow Hits Mark” Day Sale was a Rip-Off
The ad wasn't linked to the main website, that I could see. I did find it - after the fact, by googling the specific phrase. I even re-posted the link.
As far as the upgrade, I am not %100 certain on this, but you MAY have had to sign up for an additional two years as per website:
"New and existing eligible customers can take advantage of this deal receiving their device for free after a mail-in rebate card when they sign up for a new two-year contract on any qualifying Classic Plan™2or for a $0.00 down payment after mail-in rebate card when signing up on a qualifying Unlimited Value™3 Plan."
In regards to the perks - the mobile hotspot and tethering, I think the unlocked phone speaks for itself.
The best service and best plans are where you don't have a real need to call customer service - most kinks are worked out or prevented ahead of time. The all-inclusive prepay plan reduces customer service issues for the end-user. This means less work for the upfront customer service dept. and more back-end processing that the customer never sees and never should have to worry about anyway. With that said, Simple Mobile is not for everyone. If you are not savvy with the device your mileage may vary.
I can't really say that T-Mobile has a personal touch anymore than any other company. I know some of their call centers are outsourced to the Philippines because I have called. You can always request to be transferred to a US based call center if you want to wait. Not many companies don't use BPO at least at some level because they can't afford not to. There is reason why companies like Wipro and Tata Consultancy are big.
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