Yeah she should be fired. I wouldn't quit an amazing company like T-Mobile over one rep though. And you might want to call CS. She had to have left notes in your account if she was doing her job right. They'd be able to report her. That cannot be tolerated.

I know many reps were upset over the AT&T buyout looming, so it caused them unnecessary stress and rightly so. I would be too if I was close to losing my job.

At this point in time, the best thing we can do as customers is be patient, leave our feedback to customer service, and move forward.