I just had to do a warranty of my phone (warranty is through November) with customer care. I am being charged a $20 warranty proccessing & service fee. I have argued with the reps & a supervisor on this. Warranty is warranty period! Regardless of any insurance coverages that I have or do not have on my phone, my device should be covered for manufactures defects for ONE SOLID YEAR FOR FREE! WTF?!! Anyone have comments/insight or know how to beat this becasue this is complete BS.



Thanks!



PS customer service everywhere has gone to HELL!