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by ant1171984    Jun 27, 2011, 10:53 AM

I just had to do a warranty of my phone (warranty is through November) with customer care. I am being charged a $20 warranty proccessing & service fee. I have argued with the reps & a supervisor on this. Warranty is warranty period! Regardless of any insurance coverages that I have or do not have on my phone, my device should be covered for manufactures defects for ONE SOLID YEAR FOR FREE! WTF?!! Anyone have comments/insight or know how to beat this becasue this is complete BS.


PS customer service everywhere has gone to HELL!

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