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Top message:  Anyone else noticed? by callcenterrep69   May 3, 2011, 4:12 PM

Replying to:  Re: Apathy... by catie28   May 26, 2011, 5:32 PM

Re: Apathy...

by gonefishin    May 28, 2011, 12:55 AM

I think that all are correct , it's on all of our minds, i know that when im out in the butt hut someone is talking about it in a corner some where. we all have alot on our minds. we have so much riding on this acquisition, salary benefits and the benefits of the ones that are on your policy. and let alone we pay nothign for our phones. i personally try to put it on the back burner. people being upset is how this industry IS, we reward bad behavior if you kick and scream and hold your breath until customer loyalty gets on the phone, for the most part your going to get what you want.... here is the absolute truth. we are divided in to communities ran by a manager they are divided in to pods ran by a coach. this is known no big deal right? well it is a big deal each community is ran differently. we have policy its like a google of tmo rules. some will treat it like to bible and make every cust follow it or you can take this bible of information and make your own religion.(these are the times some one will say i value you as a cust look at your history and make the adjustment accordingly) this is the difference between people getting credits for anything and the ones who dont get anythign at all and go online and make the entire company look like crap.... i have been on both sides and TRUST ME if some situation warrants some sort of compensation i would love to give it to you. its not the rep. its the ones we answer to..... i have been in many arguments trying to defend what i though was right (giving the crd) but they said no.... i could go on all night....some times we have a senior rep right behind us telling us what to say. and not to give you a crd when we really want to.

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