Top message: Anyone else noticed? by callcenterrep69
Replying to: Apathy... by Azeron
Do you have any idea what this 'merger' has done to morale? Imagine you are a perky T-Mobile rep and a supervisor no less and the word comes down that Big Blue is going to acquire you. What does that mean? Does it mean your job is at risk? Possibly? What are the chances that AT&T will keep you on as a supervisor? If they decide to bust you back down to a Customer Care Rep what can you do? Quit. Hell, that supervisor was probably distracted because she was browsing Monster on her My Touch.
And than you have to deal with the previous knuckle head customer to boot.
- Re: Apathy... by johnnyb0810